Pool Receptionist (Summer 2024)

Columbia Country Club
Pool Reception Attendant
Position Title:Pool Receptionist
Department: Aquatics
Reports To: Pool Manager
Position Summary:
The Pool Receptionist operates the main switchboard of the pool entrance by gathering essential information and provides general assistance to callers and visitors. Responsibilities include greeting and directing members, guests and visitors; answering, screening, and directing telephone calls with a positive attitude. Exceptional communication and organizational skills are required to ensure the club runs smoothly.
Essential Duties and Responsibilities

• Provides warm Columbia Welcome to all members, guests, and visitors.
• Answers telephone calls and effectively transferring to the proper extensions.
• Keeps up to date with club's hours of operation and other club information.
• Maintains the appearance of the lobby area, entrance, restrooms, coat check and surrounding areas.
• Sorts and distributes in-coming mail, member payments, and department closing chit reports.
• Accurately label items dropped off at the front desk with date, time, and name of the individual dropping off or picking up.
• Manage the lost and found area by keeping it neat and tidy.
• Communicates emergency response information to managers in time of crisis.
• Assist with charging members via Jonas POS System.
• Other duties/projects as assigned by management.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.
REQUIRED JOB QUALIFICATIONS

• Candidate must be able to read, write legibly, and communicate clearly in English both in person and on the phone.
• Excellent customer service skills and an open, courteous, and friendly personality required.
• Basic computer skills including the ability to view information clearly on the club's website.
• Must be able to efficiently handle multiple tasks concurrently while meeting deadlines, prioritizing tasks, and providing excellent member service.

EDUCATION and/or EXPERIENCE

• High School diploma or GED or higher (Preferred).
• First Aid CPR/AED Certification (Preferred).

SALARY
Salary commensurate with experience and qualifications.