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SalaryOverview:
Additional Details:
The Mirage Las Vegas is the first mega resort to ever grace the Strip. A Four Diamond award-winning hotel with 3,044 rooms impeccably outfitted to provide the complete luxury experience. The world-famous Mirage volcano sets the tone for guests to explore the wonders within. The Mirage features a worldly selection of fine and casual dining venues. From American dishes at STACK and California Pizza Kitchen, contemporary Asian dining at OTORO, to Italian wines and cuisine at Costa and world-class wagyu steaks at Tom Colicchio’s Heritage Steak. A premier entertainment destination, The Mirage plays host to the award-winning The Beatles™ LOVE™ by Cirque du Soleil®, a breathtaking tribute to one of the most influential bands in history. The Mirage also plays host to LIMITLESS, its newest magic show starring Shin Lim, the only person ever to win ‘America’s Got Talent’ TWICE. Steps away from the casino is 170,000 square feet of flexible meeting rooms, boardrooms and convention space that can be customized to meet every want and need. The casino boasts 2,300 slot machines, 20 table games and a VIP room. Treat yourself to a hot stone massage, manicure/pedicure, body or hair treatment at the onsite spa and salon. For more information, visit us online at www.mirage.com or follow us: Facebook: The Mirage Hotel and Casino, Twitter: @TheMirageLV, Instagram: @themiragelv.
Responsibilities: PRIMARY RESPONSIBILITES:
- Greet guests as they enter the pool area.
- Escort guests to seating.
- Keep towels fresh and stocked.
- Take, check in cabana reservations.
- Answer multi-line phone systems and direct calls to the appropriate staff/department.
- Respond to all general e-mail correspondence from guests and staff.
- Maintain all office equipment as needed and coordinates repairs.
- Work closely with the functional department groups as necessary
- Proactively look for guest service opportunities and take ownership of requests.
- Reliably, and professionally handle all transactions, cabana reservations, and guest interactions.
- Perform other job-related duties as requested.
EXPERIENCE, EDUCATION, AND CERTIFICATIONS:
- High School diploma or equivalent
- Experience working in a similar resort setting
- Work varied shifts, to include weekends and holidays
Qualifications:
- Able to effectively communicate in English, in both written and verbal forms
- Proficiency of computer software to include Outlook, MS Word, Excel, and PowerPoint as well as office equipment, i.e. Telephone and copier
- Excellent organizational skills to function effectively under time constraints and within established deadlines, with particular attention to detail
- Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts
Additional Details:
- This is not intended to include every duty or responsibility of the job nor is it intended to be an all-inclusive list of the skills and abilities required to do this job.
This position may require strenuous physical activities and exposure to pipe, cigar and/or cigarette smoking. An ability to work a flexible schedule, including extended hours, weekends and holidays may also be required.
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