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Form of workPosition Summary: This position is responsible for creating a fun-filled and exciting gaming experience for our guests while supervising and securing their assigned Poker game, per department policies and procedures.
Primary Duties and Responsibilities: includes but not limited to:
Supervises and secures assigned Poker game according to department policies and procedures
Maintains game supervision while interacting with the players
Enforces internal controls, Gaming Commission regulations and poker game procedures
Greets guests with a smile and friendly welcome and promotes superior guest service
Secondary Duties and Responsibilities:
Rates players accurately and resolves guest issues and concerns promptly and efficiently
Improve skills of Dealers through training and counseling on a daily basis
Competencies: Incumbent will master the following competencies while in this position:
Excellent organizational and multi-tasking skills
Ability to efficiently maintain and supervise multiple games
Knowledge of all department policies, procedures, rules and regulations pertaining to the game
Training Requirements:
Must attend all appropriate Human Resources Supervisor Training classes
Fully understands all Poker rules in The Poker Rule Book and Poker Policy and Procedure Manuel
Fully understands all gaming rules and regulations
Required to attend annual CTR/SARC training and refresher courses
Knowledge of Ascent, EmpowerTime and Manager Self Service systems
High School Diploma or equivalent
Previous experience as a Poker Floor Supervisor or one year of full-time Poker dealing experience in a high volume, complex casino environment
Must be able to read, write and communicate effectively in English
