Address
Form of work
SalaryThe purpose of the Concierge/ Club Lounge Attendant is to be responsible for the daily operation and preparation of the Concierge Lounge, ensuring guest services to all VIP customers, and serving food and beverage items to VIP customers in a friendly, enthusiastic, professional, and timely manner.
- Ensures that each Guest receives outstanding Guest Service by providing a Guest friendly environment which includes greeting and acknowledging every Guest, maintaining outstanding standards, solid product knowledge and all other components of Guest Service.
- Empowered to guarantee total guest satisfaction, display hospitality and professionalism to our guests at all times, take pride in representing AURO Hotels professionally with our guests and assuring that all transactions with guests are handled in a legal and ethical manner.
- Understands and apply all property safety and security procedures to maintain a secure and safe environment for associates and guests at all times. In the event of an accident or emergency, gets medical attention if necessary and contacts the GM or Human Resources immediately.
- Maintains a favorable working relationship with all company associates to foster and promote a
positive working environment.
Experience
Preferred- Customer Service
