Pm Barista (2P - 10P)

Major Responsibilities

• Ensures that each Guest receives outstanding Guest Service by providing a Guest friendly
  environment which includes greeting and acknowledging every Guest, maintaining outstanding
  standards, solid product knowledge and all other components of Guest Service.
• Empowered to guarantee total guest satisfaction, display hospitality and professionalism to our
  guests at all times, take pride in representing AURO Hotels professionally with our guests and
  assuring that all transactions with guests are handled in a legal and ethical manner.
• Understands and apply all property safety and security procedures to maintain a secure and safe
  environment for associates and guests at all times. In the event of an accident or emergency,
  gets medical attention if necessary and contacts the GM or Human Resources immediately.
• Maintains a favorable working relationship with all company associates to foster and promote a
  positive working environment.
  Essential Job Functions
• Learns guest's names and uses them to address them. Remembers regular guests' favorite
  drinks.
• Thoroughly and correctly sets up the coffee prior to opening and cleans at end of shift according
  to AURO and Franchisors operational policies and standards to ensure guest comfort and
  satisfaction.
• Does all necessary side-work as per schedule, this includes stocking and organizing all liquor,
  juices, glassware, paper, wines, cut fruit etc.
• Knowledgeable about all menu items and beverages served, their garnish, contents and
  preparation methods. Able answer guest's questions regarding such with confidence and
  accuracy.
• Aware of all daily specials and "86" items
• Greets guests promptly at bar/table within two minutes.
• Utilizes suggestive selling techniques to increase check averages.
• Has complete knowledge and skill of operating coffee machines. Is able to maintain their
  operation and prepares all coffee drinks to specification.
• Takes order accurately and follows proper procedures in completing guest checks and
  submitting information into POS system.
• Check guest order prior to serving to ensure that appearance, temperature and portions are
  correct of any food items serviced.
• Serve guest order promptly according to service standards. Returns as appropriate to ensure all
  of guest's needs are being met and to suggestively sell other items.
• Receive payment for all food and beverage checks and record all charge tips and other paid-outs
  as appropriate to ensure proper handling of financial assets.
• Pre-busses and busses all tables/bar as per standards and prepares for future customers.
• Performs all closing check list items as assigned. Cleans walls, floors, equipment, shelving and
  service units to company standards to insure maximum sanitation, cleanliness and safety at all
  times. Places all debris in appropriate, designed location.
• Take and know inventory at all times and requisition daily supplies as needed to ensure efficient
  operation of establishment.

Other Duties and Responsibilities

• Complies with Company Standards of Service as outlined for AURO Hotels.
• Projects a favorable image of AURO Hotels to the public at all times.
• Performs all duties and responsibilities in a timely and efficient manner in accordance with
  established company policies and procedures to achieve the overall objectives of this position.
• Treats guests, vendors, customers and co-workers with professionalism and respect at all times.
• Completes Departmental, AURO Hotels and Brand standards training as assigned.
• Maintains a clean and neat appearance at all times.
• Must be able to work flexible work hours/schedule including evenings, weekends and holidays.
• Abide by all State, Federal and Corporate liquor regulations pertaining to serving alcoholic
  beverages to minors and intoxicated guests to ensure all laws are being followed.
• Nothing in this job description restricts management's right to assign or reassign duties, work
  hours and/or responsibilities for this job at any time.

Disclaimer
The above statements are intended to describe the general nature and level of work being performed by
people assigned to this classification. They are not to be construed as an exhaustive list of all
responsibilities, duties, and skills required of personnel so classified. All personnel may be required to
perform duties outside of their normal responsibilities from time to time, as needed.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Experience/Education
High school diploma or general education degree or equivalent combination of education and
experience preferred.
Certificates & Licenses
Valid State Driver's License (anyone driving a Company vehicle or required to drive as a part of their job); Others required by Brand Standard and/or State Law.
Computer Skills
As required by Brand Standard and Company standards
Language Ability
Ability to speak effectively with customers and/or associates. Ability to write clearly and legibly.
Math Ability
Able to perform basic math problems.
Reasoning Ability
Ability to solve basic problems and/or know when it is necessary to get a manager to assist in problem
solving.
Work Environment
The work environment characteristics described here are representative of those an associate
encounters while performing the essential functions of this job. Reasonable accommodations may be
made to enable individuals with disabilities to perform the essential functions. Work for this position is
usually performed in a climate-controlled environment. However, the associate may be required to
work outside in extreme heat, cold, rain, wind or inclement weather as the demands of the position so
dictate.
Physical Demands
The physical demands described here are representative of those that must be met by an associate to
successfully perform the essential functions of this job. Reasonable accommodations may be made to
enable individuals with disabilities to perform the essential functions. The associate is occasionally
required to sit, climb or balance and stoop, kneel, or crouch. The associate is occasionally required to lift
up to 40 pounds. The associate is constantly required to walk and work with hands and arms up to
several hours at a time. While performing the duties of this job the associate is constantly required to
use their vision to perform an activity such as but not limited to determining the accuracy, neatness,
attention to detail, and thoroughness of the work assigned. They are also constantly required to talk
and/or hear.