Player's Club Representative

Job Summary

The Player’s Club Representative provides quality customer service and issues Player’s Club cards to new and existing guests efficiently and accurately. All duties are to be performed within the guidelines of the Saracen Casino Resort’s policies and procedures, Internal Control Standards and objective.

Essential Functions and Responsibilities

• Provide the highest level of Customer Service to Guests at all times.
• Respond to all guest inquiries in a professional, courteous and friendly manner.
• Enter correct and accurate guest information in to database system.
• Relay Saracen Casino Resort Club card uses and benefits to each guest, as well as describe any and all current and upcoming promotions.
• Issues comps and explain comp point system.
• Work current promotional events if called upon to do so.
• Ensures accurate up-to-date information concerning general Casino information.
• Promotes positive public relations.
• Perform other duties as assigned.
• Duties, responsibilities, requirements and expectations pertaining to this job are subject to change as needed. Hours determined by 24-hour schedule.

Qualifications/Requirements

• Must be a minimum of 21 years of age or older upon employment.
• High school diploma or equivalent required.
• Scheduling flexibility and dependability required.
• Excellent quantifiable customer service skills required.
• Ability to operate a personal computer and proficient in entering data using a keyboard at a minimum of 40 words per minute.
• Must possess excellent communication skills with the ability to write and speak effectively and interact well with the public, employees, and customers.
• Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner within the specified guidelines of the Player’s Club Representative position.
• Must be able to read, write, speak and understand English. Must be able to respond to visual and aural cues
• Must be able to be approved for and maintain a valid gaming license
• Employment is contingent upon a favorable outcome of a background investigation and drug screening.

PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. When on the Casino floor, the noise levels increase to loud. Must be able to work in an environment where smoking is permitted.

• Must be able to stand, walk, and move through all areas of the Casino for extended periods of time.
• Must have excellent hearing abilities.
• Maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, employees and members of the business community in all situations.
• Must be able to lift and carry up to 40 pounds.
• Work nights, weekends and holidays as required.
• Promote and adhere to the following:
• Ready Standards
  • R - Recognize
  • E - Engage
  • A - Appreciate
  • D - Deliver
  • Y - Yes, We Can!

The Saracen Casino Resort is an Equal Opportunity Employer.