Platform Support Specialist

Company Profile: Argent Financial Group (Argent) is a leading, independent, fiduciary wealth management firm. Responsible for more than $65 billion in client assets. Argent provides individuals, families, businesses, and institutions with a broad range of wealth management services, including trusts and estate planning, investment management, ESOPs, retirement plan consulting, funeral and cemetery trusts, charitable organization administration, oil and gas (mineral) management and other unique financial services. Headquartered in Ruston, Louisiana, Argent was formed in 1990 and traces its roots back to 1930.

Department Profile: The System Admin team is part of Argent Operations. This team provides internal and external support of various software platforms used by Argent.

Job Summary: The Systems Specialist is responsible for maintaining overall system software platforms. The position covers four primary areas of responsibility listed below:

1: Maintaining system software platforms.

2: Assisting user access needs

3: Implementing Software releases.

4: Conducting System Reviews.

Supported Platforms:

• FIS AddVantage Trust System and Web Portal
• FIS Investor’s View
• Envestnet Trading Platform and Web Portal
• Docusign
• Lexis Nexis

Duties and Responsibilities:

• Develop expertise in Operational systems, specializing in troubleshooting, reporting, tracking and resolving quality issues.
• Responsible for assisting with development and producing various reports as needed/requested.
• Act as internal system administrator and customer portal administrator for multiple systems.
• Participate in implementing system enhancements, upgrades, and customization projects.
• Manage the data delivery process to third parties.
• Oversee accuracy and integrity of various file uploads for key operational processes.
• Serve as a vendor liaison for day-to-day contact for problem resolution.
• Handle user access setup and maintenance for supported software systems.
• Provide backup support for monthly statement generation.

This position reports directly to the Systems Admin Manager.

Knowledge, Skills, and Abilities:

• Desire to be well versed with FIS (SunGard) AddVantage System.
• Must be detail oriented, with strong analytic, research and communication skills.
• Basic knowledge of financial markets and Investments is desired.
• Demonstrated knowledge of SQL and Microsoft Access database.
• Ability to establish priorities, work independently, and proceed with objectives without supervision.
• Ability to identify, investigate and resolve recurring system issues.

Credentials and Experience:

• College degree in Computer Science or business related field preferred or
• Two years related experience or
• Equivalent combination of education and experience.

Special Requirements:

• Willing to work a flexible schedule which may include overtime, holidays, and weekends as requested by management.