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SalaryYour success is a train ride away!
As we move America’s workforce toward the future, Amtrak connects businesses and communities across the country. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority, and the success of our railroad is due to our employees.
Are you ready to join our team?
Our values of ‘Do the Right Thing, Excel Together and Put Customers First’ are at the heart of what matters most to us, and our Core Capabilities, ‘Building Trust, Accountability, Effective Communication, Customer Focus, and Proactive Safety & Security’ are what every employee needs to know and do to be most impactful at Amtrak. By living the Amtrak values, focusing on our capabilities, and actively embracing and fostering diverse ideas, backgrounds, and perspectives, together we will honor our past and make Amtrak a company of the future.
SUMMARY OF DUTIES:
Extra board must have knowledge of all Amtrak/Metra trains. Continuously update the PIDS boards, program arrivals and departures. Clearly and professionally speak Amtrak and public service announcements. Must have knowledge of and be familiar with the proper use of radio equipment as outlined by Amtrak. Monitor building maintenance computer system and report all failures to the proper authority.
ESSENTIAL FUNCTIONS:
- Schedule all service disruption transportation and accommodations
- Work with CNOC, District Station Managers and applicable transportation officials to ensure the desired results are met
- Complete Travel vouchers for distress passengers, generate connection reports and maintain passenger inconvenience reports, per policy
- Schedule all alternate transportation as requested and required
- Create typed passenger logs of the bus accommodations
- Create typed hotel accommodations of all passengers requiring hotel stays
MINIMUM QUALIFICATIONS:
- Must be Arrow/ Rail Res qualified
- Responsible for generating reports to assist in aiding passengers ' travel—groups, wheelchairs lift and MAAS
- Must clear all, create and disseminate re—accommodation information for distressed travelers
- Must communicate with all departments and station managers regarding delays and potential delay of all trains
- Must maintain accurate records of all sets, arrivals, departures
- Must comply with Amtrak' s Standards of Excellence, rules of conduct and safety procedures
COMMUNICATION AND INTERPERSONAL SKILLS:
- Must have excellent oral and written communication skills
The hourly range is $ 27.08-$36.11 (with opportunity for increases, as per the applicable collective bargaining agreement, after beginning employment). Amtrak offers a comprehensive benefit package that includes health, dental and vision plans; wellness programs; flexible spending accounts; 401K retirement plan; life insurance; paid time off; reimbursement of education; Public Service Loan Forgiveness eligibility; Railroad Retirement sickness and retirement benefits; and rail pass privileges. Some benefits are subject to the collective bargaining agreement. Learn more about our benefits offerings Here.
Requisition ID:161184
Posting Location(s):Massachusetts
Job Family/Function:Customer Service
Relocation Offered:No
Travel Requirements:0 - 5%
You power our progress through your performance.
We want your work at Amtrak to be more than a job. We want your career at Amtrak to be a fulfilling experience where you find challenging work, rewarding opportunities, respect among colleagues, and attractive compensation. Amtrak maintains a culture that values high performance and recognizes individual employee contributions.
Amtrak is committed to a safe workplace free of drugs and alcohol. All Amtrak positions requires a pre-employment background check that includes prior employment verification, a criminal history check and a pre-employment drug screen.
Candidates who test positive for marijuana will be disqualified, regardless of any state or local statute, ordinance, regulation, or other law that legalizes or decriminalizes the use or possession of marijuana, whether for medical, recreational, or other use. Amtrak's pre-employment drug testing program is administered in accordance with DOT regulations and applicable law.
In accordance with DOT regulations (49 CFR § 40.25), Amtrak is required to obtain prior drug and alcohol testing records for applicants/employees intending to perform safety-sensitive duties for covered Department of Transportation positions. If an applicant/employee refuses to provide written consent for Amtrak to obtain these records, the individual will not be permitted to perform safety-sensitive functions.
In accordance with federal law governing security checks of covered individuals for providers of public transportation (Title 6 U.S.C. §1143), Amtrak is required to screen applicants for any permanent or interim disqualifying criminal offenses.
Note that any education requirement listed above may be deemed satisfied if you have an equivalent combination of education, training and experience.
Amtrak is an EOE/Affirmative Action Minority/Female employer, and we welcome all to apply. We consider candidates regardless of race/color, religion, sex (including pregnancy, childbirth and related conditions), national origin/ethnicity, age, disability (intellectual, mental and physical), veteran status, marital status, ancestry, sexual orientation, gender identity and gender expression, genetic information, citizenship or any other personal characteristics protected by law.
