Physical Therapy Tech

Overview
MercyOne Central Iowa operates four not-for-profit Catholic medical centers in Des Moines West Des Moines Newton and Centerville and two specialty hospitals - MercyOne Children's Hospital in Des Moines and MercyOne Rehabilitation Hospital in Clive (965 beds total) - along with more than 20 additional facilities that house more than 50 primary care pediatric internal medicine and specialty clinics. Founded by the Sisters of Mercy in 1893 MercyOne Central Iowa has the longest continually operating hospital in Des Moines and is also one of the largest employers in the state with more than 7000 employees and a medical staff of more than 1000 physicians and allied health associates. MercyOne Central Iowa is a member of MercyOne which was founded in 1998 through a collaboration between CommonSpirit Health and Trinity Health - two of the country's foremost not-for-profit Catholic health organizations. MercyOne has more than 20000 colleagues in Iowa and surrounding states.
MercyOne provides you with the same level of care you provide for others. We care about our employees' well-being and offer benefits that complement work/life balance.
We offer the following benefits to support you and your family:

• Health/Dental/Vision Insurance
• Flexible spending accounts
• Voluntary Protection: Group Accident, Critical Illness, and Identity Theft
• Free Premium Membership to care.com with preloaded credits for children and/or dependent adults
• Employee Assistance Program (EAP) for you and your family
• Paid Time Off (PTO)
• Tuition Assistance for career growth and development
• Matching 401(k) and 457(b) Retirement Programs
• Wellness Program

Responsibilities

• Demonstrates professional, appropriate, effective and tactful written, verbal and nonverbal communication with patients, families, medical staff, colleagues, vendors, and other departments throughout the continuum of care to promote continuity of care and services and enhance clinic image.
• Demonstrates positive professional customer service in all patient, staff and visitor contacts
• Utilizes interpersonal skills to establish and maintain healthy interpersonal relationships with healthcare members, patients and families
• Acknowledges patient's rights on confidentiality issues, maintains patient confidentiality at all times and follows HIPAA guidelines and regulations
• Participates in staff development activities and orientation as requested
• Proactively acts as patient advocate, responding to and working to resolve patient concerns
• Responsible for following equipment maintenance protocol, identifying problems and coordinating appropriate repairs
• Operation of various office machines (i.e fax, copier, phone and computer)
• Participates effectively as team member in the clinic

Physical Therapy Technician:

• Under supervision and guidance of licensed Physical Therapy staff: assists with patient treatments; carries out, monitors and/or adjusts treatment utilizing Therapy Techniques modalities, and equipment for which competency has been demonstrated; assumes responsibility for patient's care, safety and environment throughout treatment; observes, reports and records all pertinent patient information according to department policy
• Demonstrates appropriate and effective written, verbal and non-verbal communication with patients and their families, colleagues, medical staff and the public; participates in staff meetings and in-service education; protects patient confidentiality in regard to medical, emotional and social status
• Retrieves relevant information from medical records, maintains accurate scheduling and assist in general maintenance of work environment and equipment

Qualifications

• High School diploma or GED
• Medical experience preferred
• Obtain CPR certification within three (3) months of hire date