Physical Therapy Front Office Coordinator

Busy outpatient Physical Therapy Clinic is seeking to hire a Full-Time Front Office Coordinator for our S Flower Mound clinic.

Schedule: Day Shift; Monday through Friday

Reports To: Clinic Director/Business Office Manager/Operations Manager

Supervises: N/A

Classifications: Non- Exempt

QUALIFICATIONS:

Medical Clerical experience (min 3 – 5 years).

Medical Insurance Verification experience required.

Strong communication skills required.

Must be able to multi-task.

PRIMARY RESPONSIBILITIES:

• Answer and address phone calls in a courteous, professional and timely manner.
• Ensures patients are scheduled appropriately and in a timely manner.
• Admits patients to the Facility following the established policies and procedures.
• Assembles patient medical record forms and scans into EMR once completed.
• Accept patient payments and process them accurately.
• Prepares all bank deposits following Facility cash controls.
• Run and maintains reports following the established policies and procedures.
• Maintains and protects each patient’s right in compliance with HIPAA.
• Assists in ordering and stocking supplies.
• Maintains order and cleanliness of the Front Office.
• Verify insurance properly and notify the patient via written and signed material.
• Obtain any required authorizations from insurances.
• Track insurance limitations, including visit limitations, monetary limitations, and acceptable charge limitations.
• Enter patient information into the computer system(s) accurately, effectively and in a timely manner.
• Communicate with both the Therapist and patient when approaching visit, monetary or charge limitations.
• Works closely with Physician’s offices in regards to treatment, necessary documentation (IE: script for treatment and Plan of Cares) and insurance requirements such as referrals/authorizations.

PHYSICAL DEMANDS:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job the employee is frequently required to sit, converse, and listen; use hands to touch, handle, or feel objects, tools or controls; and to reach with hands and arms. Specific vision abilities required by this job include close vision and the ability to adjust focus.

MISCELLANEOUS:

• Equipment Used: Computer, Scanner, Multi-phone line system, Copier, Credit Card terminal, printer.
• Software: Clinic Controller, Microsoft Outlook, Word, Excel, Teams.

The above reflects the essential duties considered necessary to describe the principal functions of the job and should not be considered as a detailed description of all the work that may be assigned to you by your supervisor or that may be inherent in the position.

EDUCATION AND EXPERIENCE:

• Three (3) to five (5) years’ experience in a medical office environment.
• High School Diploma

Job Type: Full-time

Pay: $16.00 - $20.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Healthcare setting:

• Outpatient

Medical specialties:

• Orthopedics
• Physical & Rehabilitation Medicine
• Sports Medicine

Schedule:

• Monday to Friday

Education:

• High school or equivalent (Preferred)

Experience:

• Medical office experience: 3 years (Required)
• Insurance verification: 3 years (Required)

Work Location: In person