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Form of workJob Summary:
This position is responsible for complete oversight of operations and administration of rehabilitative outpatient clinic providing Physical and Occupational Therapy. Ensures compliance with all regulations and health care requirements. This position is also responsible for patient evaluation and treatment.
Essential Functions:
Minimum Requirements:
Key Performance Indicators (KPIs):
Important Disclaimer Notice:
The above statements are only intended to represent the essential job functions and general nature of the work being performed and are not exhaustive of the tasks that an Employee may be required to perform. The employer reserves the right to revise this job description at any time and to require Employees to perform other tasks as circumstances or conditions of its business, competitive considerations, or the work environment change. This job description is not a guarantee of employment.
This position is responsible for complete oversight of operations and administration of rehabilitative outpatient clinic providing Physical and Occupational Therapy. Ensures compliance with all regulations and health care requirements. This position is also responsible for patient evaluation and treatment.
Essential Functions:
- Responsible for meeting census goals of clinic and each clinician (office KPIs, number of patients seen). Scorecard review weekly with RCD
- Working with Human Resources, ensures compliance with all federal and state employment laws.
- Facility maintenance
- Review and approve timecards through ADP ensuring adherence to all federal and state regulations with respect to Exempt and Non-Exempt staff
- Interview/hiring (clinical, admin, aide) in collaboration with HR- take out admin
- Training and onboarding clinical staff, ongoing evaluation of performance
- Resolve performance problems on a clinic level and elevating to HR when appropriate
- Monitor staff compliance
- Follow up with patients on low net promoter scores
- Monitor monthly budget of visits, labor, and clinical supplies
- Monitor documentation audits, Medicare compliance and patients approaching MMR cap
- WebPT schedule review weekly
- Monitor staff unsigned notes
- Perform new patient eval audit weekly
- Manages and approves expenses of staff in clinic
- Physician referral management (outreach visits, Direct access review, etc)
- Clinical support staff expense management, scheduling, interviewing, hirering/termination
- Monitor discharge policy adherence
- Monthly clinical supply ordering
- Adhere to lost patient log workflow
- Weekly call with RCD
- Weekly meeting with OM
Minimum Requirements:
- Bachelors or Masters Degree required, Doctorate degree preferred
- Professional License/Certification required
- Valid CPR license
- Minimum of three years' clinical outpatient experience and two years' clinical supervision or clinical program development experience preferred
- Knowledge of EMR system
- Able to troubleshoot, keen sense for decision making and judgment; action oriented; approachable
- Team player and effective at building and fostering teamwork as well as maintain composure when dealing with conflict
- Excellent customer service skills, interpersonal and communication skills
Key Performance Indicators (KPIs):
- Visits vs budget
- Evals vs budget
- Retention
- Lost patient %
- Days to finalization
- Expense management (labor vs budget therapists, support staff aides/trainers, admin staff)
- NPS
- Web PT outcomes
- Ebitda vs budget
Important Disclaimer Notice:
The above statements are only intended to represent the essential job functions and general nature of the work being performed and are not exhaustive of the tasks that an Employee may be required to perform. The employer reserves the right to revise this job description at any time and to require Employees to perform other tasks as circumstances or conditions of its business, competitive considerations, or the work environment change. This job description is not a guarantee of employment.
