Phone Triage Nurse (Possibly Remote)

The Community Health Center of Buffalo (CHCB) is searching for a full-time Phone Triage Nurse (possibly Remote). Responsible for utilizing the nursing process to provide comprehensive care for the patient. The Triage Nurse handles phone calls from patients who are seeking medical information and/or medical attention, schedules appointments as the patient’s condition requires, answers questions, and provides health education.

Essential Duties and Responsibilities:

• Responsible for answering a multi-line phone system efficiently
• Triages patients over the telephone. Assesses and evaluates their concerns. This includes screening the illness, advising the patient in home self-care when appropriate and facilitating an office visit with physician when necessary. Responsible to decide and coordinate timeliness of visit i.e., emergency room, urgent, this week, next week, etc.
• Responsible for clinical assessment of patients' needs and implementing a plan of action to accomplish established goals for all scheduled shifts.
• Proficiency in clinical skills as well as the processes involved in maintaining a smooth flow of patients through the unit;
• Understanding and utilizing established patient care protocols to provide prompt and efficient patient care.

Requirements:

• Current NYS RN or LPN license and CPR certification required.
• At least one (1) year of Nursing experience.
• Experience with Phone Triage in a group practice preferred.
• Electronic medical record and practice management software knowledge a plus.