Phone Triage - Ma (Medical Assistant)/Lpn (Licensed Practical Nurse) - Ironwood Campus

Triage all incoming patient calls ensuring that all pertinent information for the physician is included in all messages.

• Answers and welcomes patients on the phone in a professional, respectful, and confidential manner.
• Provides appropriate triage and assessment of the medical and service needs of patients to ensure high quality care and optimal patient flow.
• Communication of all patient care is thorough, objective, concise, and follows appropriate compliance guidelines.
• Documentation of all patient care is thorough, objective, concise, and follows appropriate compliance guidelines.
• Utilizes all pertinent functions of the phone system in directing calls to appropriate staff and/or service areas, ensuring minimal transferring.
• Utilizes computer system accurately and efficiently for patient registration, appointment scheduling, and phone messaging.
• Communicates effectively with patients, staff, physicians, and other service areas with professionalism, appropriate follow through utilizing telephone, computer, and fax.
• Accurately and discreetly schedules, reschedules, cancels, and/or confirms patient appointments with provider per department protocols.
• Applies knowledge of general insurance guidelines and requirements to help direct patient care.
• Observes department conditions and activities taking appropriate action to deliver a positive patient experience.
• Exhibits computer systems knowledge and proficiency as necessary to perform job functions.
• Responds appropriately to emergency situations.
• Takes initiative to seek out tasks and duties or to assist others as necessary.
• Performs other duties as assigned when appropriate.
• Cross trains in other positions where appropriate as determined by manager.
• Adheres to HIPAA guidelines.
• Exhibits computer systems knowledge and proficiency as necessary to perform job functions.
• Demonstrates the attitudes and behaviors of The South Bend Clinic Service Standards.
• Performs other duties as assigned when appropriate.
• Adheres to HIPAA guidelines set forth in Clinic policies and procedures.

Education/Certification/License:
MA - Prefer experience as a Medical Assistant in a medical office or be a Certified Medical Assistant.
LPN - Current Indiana license

Knowledge, Skills, and Abilities:
Ability to multi-task, be organized, and must enjoy a fast-paced environment. Previous experience is a plus.