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SalaryWithin the spirit of "Making People's Dreams Come True", this position energetically answers incoming calls to our hometown. Their positive attitude and knack for detail provide the ultimate customer experience for folks calling in locally and from all over the world. This ‘first impression’ role assists customers in their quest to become a Villager by providing helpful information and connecting them with others on our staff in a timely manner. Not only does a Phone Host provide friendly greetings to create ease and assess needs but with personal acknowledgement and a warm welcome, they help each and every caller feel well attended to by phone. In addition, this role may help fellow POH Showings Receptionists set pre-owned home showing appointments. All of these responsibilities are hosted in a team focused, call-center environment. With pride for The Villages and all it has to offer, paired with a genuine desire to serve and help others, a Lobby Host contributes to maintaining lasting impressions and ensure an unforgettable experience with us here in Florida’s Friendliest Hometown!
On-Site position.
Part-Time schedule 12:00pm – 6:00pm
Competitive salary based on experience, starting at $12.00 per hour.
Responsibilities:
- Provide a friendly and welcoming phone answering service for all who call; smiling and warmly greeting each and every call, never letting any call go unanswered.
- Operate the Cisco telephone system for answering and transferring calls to appropriate individuals or departments daily.
- Promptly answer telephone calls and provide callers with helpful information and/or connect them to their destination.
- Inquire as to the nature of incoming calls, when not asking for a particular individual, and exercise judgement to determine the most appropriate person to handle the call.
- Ensure that information provided to callers is precise and within the boundaries and standards set by the company.
- Announce caller to call recipient always, with accuracy and friendliness.
- Receive messages from callers and email them to appropriate recipients in a polite and professional manner when recipient is unavailable.
- Report any problems or operating issues with telephone equipment after minor troubleshooting.
- Report any incorrect information and/or discrepancies noticed in given telephone resources to ensure up to date accuracy.
- Perform filing and record keeping activities and ensure that work areas are kept clean and maintained.
- Perform various clerical duties, including logging, routing incoming mail, light typing and preparation of outgoing mail and other related clerical tasks.
- Monitor email inboxes; taking next steps to ensure quick and efficient response times.
- Process and respond to incoming internal electronic lead-related requests to include such activities as tagging or creating new customer accounts, etc.
- Assist fellow POH Showings Receptionists with outgoing calls to residents for pre-owned home showing appointments when call volume is high or as requested.
- Utilize applicable computer software programs to maintain customer information.
Education/Experience Requirements:
- No educational pre-requisite. Basic computer skills preferred.
- This position requires exceptional social and verbal communication skills, enthusiasm for The Villages, and the ability to serve in a customer support role.
- Must be proficient in Microsoft family programs (excel, outlook etc.).
- Previous CRM software experience is preferred.
- Multi-tasking and time management skills required.
- Must have the availability to work a flexible schedule including weekends.
