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Form of workREMOTE - WORK from HOME
Bilingual Customer Service Representatives fluent in Spanish and English receive inbound calls and provide exceptional Customer Service to consumers in the magazine and products industry. This includes responding to product and service inquiries, processing payments, updating accounts and up-selling customers from around the globe.
We are looking for someone to provide excellent Customer Service via in-bound telephone calls (includes upsell/cross-sell offers). Continually performs and meets performance standards of this position.
Do you have any experience in the Customer Service field either in retail, hospitality, restaurant, clerical work, or call center? If so, then we can train you!
Can you provide a clean, safe, noise-free work space and high speed internet connection? Computer and peripherals will be provided by CDS Global.
This position will be working from home. You must live within the state of Iowa, preference within 60 miles of 1 of our locations in; Boone, Harlan or Des Moines.
We Power. We Connect. We Simplify. CDS Global is the leading provider of end-to-end business process outsourcing. With more than 50 years of expertise, we support marquee brands across industries, including media, nonprofits, utilities and consumer products.
Powering elite operations worldwide, CDS Global makes businesses more efficient and cost-effective. We support more than 1,100 brands across the globe and reach one out of every two people in the United States alone, helping to connect clients with customers subscribers and donors by creating meaningful and seamless interactions using our data-driven solutions. From order management and payment processing to Customer Service and data analysis, we simplify and streamline business operations.
What You Will Do...
Customer Service Representatives receive inbound calls and provide exceptional Customer Service to consumers in the magazine and products industry. This includes responding to product and service inquiries, processing payments, updating accounts and up-selling customers from around the globe.
- Minimum typing requirements of 20 wpm
- Simultaneously navigate multiple PC screens and systems
- Passionate about helping others
- Speak in a pleasant tone, retain composure and gain confidence of the customer
- Proficient ability to read, write and speak the English/Spanish language
- Identify and anticipate customer needs
- Effectively prioritize work time to ensure productivity standards are achieved
- Comfortable working under pressure
- Make customers feel valued and appreciated
- Attitude to thrive in a fast paced, challenging, team-oriented culture
- Customer Service background or experience working with people
- Paid training:
June 5-16 Monday - Friday, Time to be determined - A fixed 20-40 hour work schedule determined during the interview process. Minimum of 20 hours/week.
- Work Schedule Options Include hours between:
Saturday 8am-4pm
Monday - Friday 7am-8pm
Salary...
- Base wage = $15.50/hour Plus applicable Shift Differential!
2nd Shift = $.75 for each paid hour if 50% or more of scheduled hours occur between 4pm-12am on a routine and reoccurring basis.
Weekend Shift = $3.75/hour for hours worked between 3am Saturday to 11pm Sunday.
Why Work @ CDS Global...
- Career building experience!
- Tiered advancement levels for career growth!
- Top-notch paid training!
- A workplace that's never boring!
- Opportunity to make people smile every day!
- Rewards and recognition that will ignite your career!
- Amazing coworkers!
- Unlimited up-selling incentives!
- Full time benefit eligible employee's reimbursement up to $1,000 per month for qualified expenses relating to Child and Dependent Care.
- Our competitive benefit packages include two options for our Medical Health Plans: High Deductible and Traditional. We also offer comprehensive Dental and Vision plans.
- In addition, we offer generous PTO, Holiday Pay, Basic/Voluntary Life and Accidental Death and Dismemberment insurance, Short- & Long-Term Disability, Wellness and Tuition Reimbursement Programs.
- Our 401(k)-retirement saving plan allows you to start contributing immediately to your retirement account.
- CDS Global will provide eligible employees with paid parental leave for new parents.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be a complete list of all responsibilities, duties and skills required of personnel assigned to this job.
Diverse teams achieve better results by leveraging a broad set of ideas and perspectives. Our ability to harness the ideas, experiences and talents of CDS Global's diverse and global workforce is integral to our continued success. We are committed to increasing diversity and strengthening our inclusive culture where all members of the CDS Global community can thrive.
Pre-employment background check(s) conducted on qualified candidates.
Post-offer, pre-employment drug/health screening(s) required for some positions.
Delivering superior business results and customer experiences for more than 45 years. CDS Global is a business process solutions provider that uses the power of data and technology to support client's entire consumer life cycle. Clients can acquire new consumers, manage their consumer relationships and drive revenue - all in one place.
We manage 200 million consumers for more than 1,000 brands across the globe. Our clients range from single-title magazine publishers and local nonprofits to international media companies and multi-chapter charities.
As a Hearst-owned company, we benefit from the support, stability and vision that comes from their 130-year legacy. This support allows us to invest in technology and resources to support our clients.
When you accept a new job, you're looking for more than a salary. At CDS Global, employee benefits are a significant part of your compensation package. The CDS Global compensation program is designed not only to attract and retain, but also to reward high-performing employees. Employees receive merit increases and may also receive a salary increase when promoted internally.
Health Insurance
Employee Savings Plan - 401(k)
Life Insurance
PTO
Wear jeans every day
Regular events that bring you and your coworkers together outside the office for fun, informal events
Free parking
Discounts available through CDS Global and Hearst, our parent company
