Address
Form of workDo you have over a year of customer service experience and want to work with a company that has a positive in-office culture? Then this Phone Clerk position may be just what you're looking for!
A well-established third-party administration company that handles pension and benefits plans for employees is looking to add Phone Clerks to their customer service team. Phone Clerks are responsible for answering inbound customer calls, documenting and updating changes to employee information, and sending out forms requested by customers.
You're the right fit for this position if you possess strong attention to detail and a passion for providing an excellent customer service experience. This company offers work-life balance with a Monday-Friday schedule and extremely competitive benefits and opportunities for growth upon conversion. Many of their employees have been there for over a decade!
Phone Clerk Responsibilities:
- Timely and accurate answering of incoming customer inquiries
- Thorough documentation of phone calls into system
- Verifying and updating customer information
- Sending out forms requested by customers via mail
- Other administrative tasks as assigned
- 1+ years customer service experience (phone-based is preferred)
- Strong attention to detail
- Ability to pass eSkills assessment for spelling, grammar, and typing
- Experience documenting customer information into database
- Proficient with Microsoft Office Suite
- $22.00 per hour
- Seattle, WA (Eastlake)
- Transit accessible, street parking available
- Medical, Dental, Vision, and Prescription Benefits
- Employer-paid pension
- Up to 8.6 days paid leave and 10 paid holidays annually
- Scaled wage increase every 6 months
- Medical, dental, vision
- Virtual care
- Life, critical illness, accident, long and short-term disability insurance
- Identity theft protection
- 401(K) retirement plan with employer match
- Commuter benefits
- Gym membership discount
- Potential to qualify for 6 paid holidays
