Phone Answering Administrator

We are seeking a highly organized and efficient Remote Phone Answering Administrator to join our team. In this role, you will be the first point of contact for our patients, playing a crucial role in managing communication and scheduling appointments. Your primary responsibilities will include answering incoming calls, scheduling appointments for our two clinics, and taking messages for other inquiries. This position requires a high level of professionalism, excellent communication skills, and the ability to manage time effectively.

Key Responsibilities

• Answer incoming calls in a professional and courteous manner.
• Schedule appointments accurately for two clinics, adhering to each clinic's scheduling protocols.
• Take detailed messages for calls that require further action or follow-up, ensuring accurate information is captured.
• Maintain patient confidentiality and adhere to HIPAA guidelines at all times.
• Provide exceptional customer service, ensuring all patients feel heard and supported.
• Manage multiple tasks effectively, prioritizing urgent calls or messages.
• Work closely with clinic staff to communicate any schedule changes or patient inquiries.

Requirements

• High school diploma or equivalent; additional certification in Office Management is a plus.
• Proven experience as an administrator, receptionist, or relevant role, preferably in a healthcare setting.
• Excellent phone etiquette and ability to manage multiple lines.
• Strong organizational and time management skills.
• Proficient in Microsoft Office and comfortable learning new software systems.
• Ability to work independently in a remote setting.
• Excellent verbal and written communication skills.

Job Type: Full-time

Pay: From $16.00 per hour

Expected hours: 30 – 40 per week

Benefits:

• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Physical setting:

• Clinic
• Medical office
• Office

Schedule:

• 8 hour shift
• Day shift
• No weekends

Location:

• Orange County, CA (Required)

Work Location: Remote