Phlebotomist Technician Clerk

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.
We all have the power to help, heal and change lives - beginning with our own. That's the power of the Cleveland Clinic Health System team, and The Power of Every One.
Job Title
Phlebotomist Technician Clerk
Location
Stow
Facility
Health and Wellness North
Department
Lab Service Ctr-Cleveland Clinic Akron General
Job Code
AK0575
Shift
Day/Evening/Night/Weekend
Schedule
6:30am-5:00pm
Job Summary
Join the Cleveland Clinic team, where you will work alongside passionate caregivers and provide patient-first healthcare. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Cleveland Clinic, you will receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.
A Phlebotomist Tech/Clerk is responsible for performing specimen collection, initial sample preparation and delivery of specimens in support of the Laboratory testing services. In addition, a Phlebotomist Tech/Clerk performs clerical functions to include assisting with patient registration, scheduling and collecting information from patients.
At Cleveland Clinic, we know what matters most. That's why we treat our caregivers as if they are our own family, and we are always creating ways to be there for you. Here, you'll find that we offer: resources to learn and grow, a fulfilling career for everyone, and comprehensive benefits that invest in your health, your physical and mental well-being and your future. When you join Cleveland Clinic, you'll be part of a supportive caregiver family that will be united in shared values and purpose to fulfill our promise of being the best place to receive care and the best place to work in healthcare.
Job Details

• Performs clerical/registration duties such as assisting with patient registration, addressing patient concerns, and coordinating appointment schedules. Collects demographic information from patients, including insurance or payment information.
• Collects biological specimens by various appropriate techniques such as venipuncture and micro collection techniques following all department and safety policies/procedures. Observes patient for adverse effects and reports immediately to supervisor.
• Prepares samples for testing. Verifies patient demographics, test information, sample identification and specimen type. Clarifies any discrepancies.
• Performs limited laboratory procedures per established procedures. Evaluates validity of test results using quality control standards and instrument function checks.
• Identifies and accessions specimens using appropriate computer hardware and software, transports specimens with requisitions to appropriate areas.
• Answers incoming calls and assists or directs caller to appropriate personnel. Handles calls to and from physician's offices and other departments regarding patient information, orders, testing or results as required.
• Maintains accurate records regarding the collection and collation of data, including number of patients seen and productivity reports.
• Communicates with other personnel politely and promptly regarding patient information. Communicates unusual tests requests/questions to teh Coordinator.
• Ensures that appropriate levels of inventory of supplies are maintained by submitting requests to the supervisor. Receives supplies and expendables, labels appropriately and distributes to appropriate storage/work areas.
• Maintains work areas in a neat, clean and orderly condition.
• Attends inservices, continuing education/training programs, and meetings to keep current with new techniques, procedures, policies, equipment, and safety practices. Completes required competency assessment/testing.
• Assists in training and/or orientation of new staff, students, and residents.
• Follows system and department policies and procedures with special attention to attendance and punctuality, confidentiality, dress code and display of ID badge, safety, and patient satisfaction.
• Completes mandatory education and training in order to maintain organization and department specific competencies and requirements. Maintains applicable certification/licensure. Maintains required BLS.
• Other duties as assigned

Education:

• High school graduate or the equivalent. Graduate of a Medical Assistant Program or similar formal training program preferred.

Certifications:

• BLS required within 90 days of hire.

Complexity of Work:

• Maintains competencies specific to patient population served.
• Knowledge of basic office equipment and procedures. Proficient in the use of PC software applications. Strong typing and data entry skills. Ability to communicate test results and other information verbally and in writing to physician and other staff. Ability to travel from site to site as required. Strong interpersonal communication skills required.

Work Experience:

• One year experience with specimen collection and laboratory techniques and procedures. Previous experience with patient registration and insurance billing preferred.

Physical Requirements:

• Visual acuity and manual dexterity sufficient to operate equipment requiring fine adjustment.

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our tobacco free and drug free environment. All offers of employment are followed by testing for controlled substance and nicotine. All offers of employment are follwed by testing for controlled substances and nicotine. All new caregivers must clear a nicotine test within their 90-day new hire period. Candidates for employment who are impacted by Cleveland Clinic Health System's Smoking Policy will be permitted to reapply for open positions after one year.
Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.
Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.
Please review the Equal Employment Opportunity poster.
Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities