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The Quality Support Technician reports to the Director of Pharmacy and is responsible for assisting Quality Team in improving medication adherence scores.
If you locally live in the Tampa Bay area as you may need to commute to the Corporate office in Tampa for meetings, you will have the flexibility to work remotely* as you take on some tough challenges.
Primary Responsibilities:
- Supports Medications Adherence quality initiatives
- Works collaboratively with Quality team and centers to improve Medication Adherence measures
- Consistently exhibits behavior and communication skills that demonstrate commitment to superior customer service, including quality care and concern with every internal and external customer
- Represents the Company in a professional manner, following all Company policies and procedures
- Uses, protects, and discloses Optum-FL patients' protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards
- Performs other duties as assigned
- Must have consistent, punctual and reliable attendance
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
- High school graduate, GED or equivalent
- Pharmacy Technician certification
- Proficient knowledge in Microsoft Office Suite (Word, Excel, PowerPoint, Access and Outlook)
- Understanding of STAR/HEDIS measures
- Proven ability to possess high degree of accuracy, efficiency, and dependability
- Proven ability to work independently, as well as collaboratively within a team environment
- Proven ability to follow written and oral instructions and to work with general guidance
- Proven ability to work effectively and professionally under pressure
- Proven ability to communicate accurately and effectively and build positive working relationships
- Proven ability to read, write, speak, and understand the English language fluently
- Proven ability to have good follow-through
- Proven flexible and adaptable; comfortable with change and fast paced environment
- Proven team player, and willingness to take ownership of projects
- Proven solid communication skills
Preferred Qualifications:
- Pharmacy experience
- STAR/HEDIS experience
*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
Diversity creates a healthier atmosphere: OptumCare is an Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
