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Form of workJob Description
Schedule Notes:
Ongoing Schedule: M-F, 8AM-5PM CST, 1 hr lunch, 2 15-minutes
Training Schedule: M-F, 8:30AM-5PM CST; First 2 weeks
Responsibilities:
These positions are onsite at the Nashville, TN office - candidates need to be sourced locally from this area and be willing and able to commute to and from the office.
Candidates need to be a Certified Pharmacy Technician
The Pharmacy Technician in the Stars Pharmacy Call Center will work within the Part D Medication Adherence area of the Client Medicare Stars department. The Star rating system was developed by the Centers for Medicare & Medicaid Services (CMS) to measure the quality of care delivered by a health plan. This call center role performs telephonic outreach to Client Medicare customers, pharmacies and providers for the purpose of addressing prescription medication adherence. You will be responsible for assisting customers to obtain prescribed medications, determine barriers to medication adherence and working to overcome those barriers by working with the clinical pharmacy team, physicians, and resources within the Medicare Health Plan.
Primary Responsibilities include but are not limited to:
Skills/Requirements:
Education:
Ongoing Schedule: M-F, 8AM-5PM CST, 1 hr lunch, 2 15-minutes
Training Schedule: M-F, 8:30AM-5PM CST; First 2 weeks
Responsibilities:
These positions are onsite at the Nashville, TN office - candidates need to be sourced locally from this area and be willing and able to commute to and from the office.
Candidates need to be a Certified Pharmacy Technician
The Pharmacy Technician in the Stars Pharmacy Call Center will work within the Part D Medication Adherence area of the Client Medicare Stars department. The Star rating system was developed by the Centers for Medicare & Medicaid Services (CMS) to measure the quality of care delivered by a health plan. This call center role performs telephonic outreach to Client Medicare customers, pharmacies and providers for the purpose of addressing prescription medication adherence. You will be responsible for assisting customers to obtain prescribed medications, determine barriers to medication adherence and working to overcome those barriers by working with the clinical pharmacy team, physicians, and resources within the Medicare Health Plan.
Primary Responsibilities include but are not limited to:
- Telephonic outreach to members, pharmacies, and providers.
- Will work in a call queue where productivity and quality are monitored.
- Meet service level goals (i.e., call quality, daily/weekly call performance expectations, etc.).
- Maintain member privacy by strictly adhering to HIPAA regulations.
- Answer complex telephonic questions from customers while ensuring a high level of customer service and maximizing productivity with minimum downtime.
- Handles customer correspondence, complaints, and inquiries.
- Will keep track of issues and timelines, research and resolve complex issues, and compile required documentation for daily activities.
- Must maintain a professional, customer-centric demeanor at all times.
Skills/Requirements:
- Pharmacy Technician license, current.
- Certified Pharmacy Technician (CPhT), national certification from PTCB or NHA.
- Minimum of one year of experience in a retail pharmacy, Pharmacy Benefit Management (PBM) or Health Plan setting required.
- Experience in, and a passion for, delivering excellent customer service.
- Strong computer skills (will be simultaneously talking on the phone, toggling between multiple open Internet windows, software programs, Word and Excel).
- Self-motivator with strong organizational skills, attention to detail, and exceptional time management skills.
- Superb active listening skills, ability to work in a dynamic, fast-paced team environment.
- Effective written and oral communication skills.
Education:
- High School GED
