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Form of workJob Description
Responsibilities :
• Completes the intake process of complaints through phone, email and OneTrack.
• Conducts initial assessment of application for missing information and completes missing information customer outreach process to obtain required data
• Conducts the initial identification of the complaint code
• Coordinate the logistics for the complaint samples
• Partner with internal stakeholders for adverse events
• Decides whether a replacement, credit, or warranty claim is warranted, and will notify the appropriate stakeholders. Will process replacement, credit or warranty claim for the customer.
• Leads translation services for reporting, if needed
• Identify the need for a reply letter to customers addressing the results of complaint investigations and send to complaint processing team to create
Qualifications:
• High school diploma or equivalent required. College or a 2-year Associate Degree is preferred
• A minimum of 1-2 years’ experience within a call center, preferably in a healthcare setting
• Strong attention to detail, critical thinking, and can work independently with minimal direction
• High quality customer service skills
• Ability to express ideas clearly in both written and oral communications
• Knowledge and familiarity with product, process, equipment, and facilities of pharmaceutical, biological or
• device related products.
• Computer skills and ability to navigate through software systems
• Strong prioritization and time management skills
Founded in 1998 and headquartered in Farmington Hills, MI, Kyyba has a global presence delivering high-quality resources and top-notch recruiting services, enabling businesses to effectively respond to organizational changes and technological advances.
At Kyyba, the overall well-being of our employees and their families is important to us. We are proud of our work culture which embodies our core values; incorporating value, passion, excellence, empowerment, and happiness, creates a vibrant and productive atmosphere. We empower our employees with the resources, incentives, and flexibility that they need to support a healthy, balanced, and fulfilling career by providing many valuable benefits and a balanced compensation structure combined with career development.
Kyyba is an Equal Opportunity Employer
Benefits:
Major Medical Coverage, including dental and vision
401k
Term life
Short-term disability
Long-term disability
Pre-paid legal plan
Identity theft plan
Medical and dependent FSA
HSA
Paid time off
Paid holidays
Opportunity for advancement
SELECT AWARDS
•An INC 5000 company for 10 years
•Corp! Michigan Economic Bright Spots
•Crain’s Detroit Business Top Staffing Service Companies in Detroit
•TechServe Alliance Excellence Award- IT and Engineering Staffing & Solutions
•Best of MichBusiness winner in HR Wizards & Partnerships
•Metro Detroit Elite Category: Recruitment, Selection & Orientation for 101 Best & Brightest
•101 Best & Brightest Companies to Work for in Michigan
M-F 8hrs,
