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Form of workJob Description
Job Description:
- 100% Remote - Candidate must be in EST
- HS Diploma/GED
- Bachelors Degree or equivalent experience preferred
- Pharmacy Technician Certification (PTCB, NCCT, or ExCpt) preferred
- The Pharmacy Technician supports the organizations mission and purpose by providing front-line customer support for a diverse portfolio of customers.
- This individual will be responsible for handling inbound telephone inquiries from members, pharmacies, and prescribers in our National Customer Care Center.
- Consistently meet established productivity, schedule adherence, and quality standards.
SPECIFIC RESPONSIBILITIES:
- Provide real-time support to pharmacies with point of service inquiries.
- Educate prescribers on formulary and prior authorization processes.
- Enter customer data and other relevant information into our documentation tool.
- Assist members with pharmacy benefit inquires.
- Adhere to standard operating procedures to ensure contact handling accuracy and operational effectiveness.
- Effectively communicate issues and resolutions to customers and appropriate internal staff.
- 3 to 5 years Recent PBM and/or pharmacy experience
Zolon Tech, Inc. (ZTI) is a fast-growing, 8(a) certified business providing Information Technology solutions and services to Federal and commercial clients. ZTI is CMMI Level 3, ITIL, and ISO 20000 certified and is a leader in the IT industry. Headquartered in Herndon- VA.
