Address
Form of workJob Description
Duties:
- The Pharmacy Technician supports the organization's mission and purpose by providing front-line customer support for a diverse portfolio of customers. This individual will be responsible for handling inbound telephone inquiries from members, pharmacies, and prescribers in our National Customer Care Center. Consistently meet established productivity, schedule adherence, and quality standards.
Specific Responsibilities
- Provide real-time support to pharmacies with point of service inquiries.
- Educate prescribers on formulary and prior authorization processes.
- Enter customer data and other relevant information into our documentation tool.
- Assist members with pharmacy benefit inquires.
- Adhere to standard operating procedures to ensure contact handling accuracy and operational effectiveness.
- Effectively communicate issues and resolutions to customers and appropriate internal staff.
Skills:
- 3 to 5 years Recent PBM and/or pharmacy experience
Education:
- HS Diploma/GED
- Bachelor's Degree or equivalent experience preferred
- Pharmacy Technician Certification (PTCB, NCCT, or ExCpt) preferred
Required Skills:
- Pharmacy
- Customer support
- Documentation
- Pharmacy technician certification
- PTCB
Ohm Systems, Inc. specializes in IT and Healthcare staffing services, dedicated to linking highly skilled professionals with our public and private clients across the United States. Our track record showcases our commitment to delivering outstanding staffing and consultancy solutions to our clients. We prioritize diversity and inclusivity and take pride in being an employer that promotes equal opportunities and affirmative action. Our goal is to foster an inclusive work environment that embraces individuals from all backgrounds, irrespective of their gender, race, or orientation.
