Pharmacy Concierge Technician (Onsite - Philadelphia, Pa

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!
What you will be doing
This position is located at our client site, Apple Pharmacy at St. Christopher's Hospital for Children, 160 E. Erie Ave, Philadelphia, PA 19134. Full time. Shifts are typically 8 to 10 hours. With rotating weekends and holidays.
Cencora has managed and staffed the retail pharmacy program at various Tower Health locations since 2017. In 2024, the St. Christopher's Hospital for Children retail pharmacy location will be included in our expansion.
A Pharmacy Concierge Technician is a mid-level position in the Ambulatory pharmacy with responsibilities both in the pharmacy and within the hospital. This team of technicians coordinates between hospital units and the pharmacy to ensure patient discharge medications are received, processed, and any issues resolved prior to the patient's discharge from the hospital. A candidate with strong communication, problem-solving skills, and retail/community pharmacy experience would be a good fit for this role.
We foster a culture where career development and training play a key role as our staff gain experience in many aspects of ambulatory and specialty pharmacy. We currently employ pharmacists in both clinical and ambulatory settings with a support staff of technicians in various roles. We are excited to welcome new team members to continue to grow our team and kickstart new careers.
PRIMARY DUTIES AND RESPONSIBILITIES:
• Supports all Concierge Service related activities from prescription intake to bedside delivery at time of patient discharge.
• Serves as primary Ambulatory Pharmacy resource to facilitate access and resolve all required discharge medication related issues. Including but not limited to; formulary/coverage issues, copay issues, patient assistance program eligibility, and other indigent programs.
• Coordinates the discharge prescription process among prescribers, nursing, and pharmacy staff.
• Collaborates with internal team members, insurance companies, and prescription benefit administrators to coordinate drug coverage or resolve denials.
• Participates in achieving clinical and business goals and metrics for the Ambulatory Pharmacy concierge Program.
• Collaborates with internal team members to gather appropriate paperwork, prescription billing information, &/or prescriptions.
• Answers inbound telephone calls and triages calls to appropriate staff
• Responsible for creating a patient profile in the pharmacy information system.
• Enters all necessary prescription plan information in the patient profile for processing and adjudicating patient's prescriptions.
• Complies with all established regulatory and organizational policies and procedures.
• Participates in program marketing and promotional campaigns.
• Assists in establishing policies and procedures specific to the Concierge Services Program including; indigent drug program, Patient Assistance Programs, and Pharmacy exception processes.
• Submits, receives, and places inventory in stock by utilizing knowledge of order placement, receiving, and merchandising.
• Provides follow-up to patients and family for pharmaceutical needs and/or additional eligibility information to ensure on-going medication access.
• Works with appropriate departments and internal patient care team members regarding patients who have limited financial resources for prescription medication and collaborates as required to create medication access to support discharge preparations.
• Provides education to pharmacy, and other patient discharge related departments regarding current policy and process as it pertains to the patient assistance program and pharmacy exception process.
• Assembles data and prepares concierge program reports.
• Performs other duties as assigned
What your background should look like
EXPERIENCE AND EDUCATIONAL REQUIREMENTS:
Requires a minimum of two (2) years of experience in a community-based retail or hospital outpatient pharmacy or equivalent training and experience. Additional experience in any hospital setting or "lead" Technician experience is a plus. Associate's Degree program preferred. Pharmacy Technician certification required within 6 months of hire.
Demonstrated proficiency and process knowledge of outpatient prescription program payer/PBM billing, issue resolution, and payment processes-including Prior Authorization and Claim Exception Facilitation.
Understanding and process knowledge of medication billing systems in an ambulatory pharmacy setting
Demonstrated computer literacy-including Pharmacy Operating System experience and Word/Excel capabilities.
Prior POS and cash register experience required, Pharmacy POS/cash register experience desired
Direct experience and knowledge of Patient Assistance Programs and/or indigent drug programs is highly desired.
MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:
1. Ability to communicate effectively both orally and in writing
2. Ability to work quickly and accurately under time and volume constraints
3. Strong interpersonal skills
4. Ability to resolve customer issues quickly and creatively in order to improve customer satisfaction
5. Ability to prioritize, facilitate, and problem-solve multiple time-sensitive tasks to completion.
6. Strong organizational, record-keeping, and time management skills are essential
7. Familiarity with pharmaceutical products, services and drug interactions
8. Strong organizational skills; attention to detail
9. Good analytical skills
What Cencora offers
We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members' ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave.
To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.
For details, visit https://www.virtualfairhub.com/amerisourcebergen
Schedule
Full time
Affiliated Companies
Affiliated Companies: Value Apothecaries Inc
Equal Employment Opportunity
Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.
The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.
Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@amerisourcebergen.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned