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Form of workJob Title: Pharmacy Clerk
Reports to: Chief Pharmacist, Staff Pharmacist
Status: Non-Exempt
Summary
The Pharmacy Clerk's primary responsibility is patient/customer care. This position is the first point of contact for pharmacy patients and will handle all patient/customer interactions in a prompt, professional and friendly manner.
Essential Duties and Responsibilities
Employee Role Expectations
Qualifications
Physical Requirements
Reports to: Chief Pharmacist, Staff Pharmacist
Status: Non-Exempt
Summary
The Pharmacy Clerk's primary responsibility is patient/customer care. This position is the first point of contact for pharmacy patients and will handle all patient/customer interactions in a prompt, professional and friendly manner.
Essential Duties and Responsibilities
- Learn Lewis Drug policies and procedures and perform them daily
- Professionally manage and assist in all patient wait times, sales, returns, and complaints
- Answer phone calls promptly and in a polite manner
- Obtain and maintain pertinent information from patients so prescriptions can be filled accurately and efficiently
- Maintain the confidentiality of patients' private medical information according to the HIPAA Act
- Prepare paper work and compile medications for delivery and mail out orders
- Manage and serve drive-thru patients in an efficient manner (if applicable)
- Ability to log into a variety of software systems and use a cash register
- Stock supplies, clean work area, clean patient area, and prepare pharmacy for next day's operations
- Promote Lewis initiatives and represent Lewis in a positive manner to our patients and communities
- Perform additional duties as assigned by the Chief Pharmacist/Pharmacist
Employee Role Expectations
- Must be neat and clean in appearance
- Eagerness to help patients with a positive and friendly attitude
- Strong organizational skills, attention to detail, and ability to multi-task
- Must be a self-starter
- Willingness to take direction when needed
- Ability to maintain composure when dealing with challenging situations
- Ability and desire to learn new skills
- Work effectively as part of a team to support the entire pharmacy, as well as individually
- Able to communicate effectively, both verbally and in writing
- Learn new software systems and type (data entry) accurately and efficiently
- Dependable in attendance and job performance
- Possess the initiative to plan for and complete daily activities in coordination with other pharmacy team members
Qualifications
- High school diploma or equivalent required (or in progress)
- Ability to handle transactions accurately and responsibly
- Basic math and computer skills
Physical Requirements
- Must be able to stand for long periods of time and move quickly from one workstation to another
- Work with full range of hands, wrists, and arms (i.e. Ability to pick up and pinch small items with fingers, and seize, hold, grasp or turn objects with hands)
- Constantly positions self or moves about the pharmacy to access product and supplies from varying height levels
- Ability to lift/move items up to 40 lbs occasionally, up to 10 lbs frequently, and less than 10 lbs constantly
- Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction
- Must have depth perception, color vision (ability to identify and distinguish colors), and field of vision
- Must have ability to communicate verbally with staff and patients
- Must be able to handle multiple tasks in a fast paced setting (data entry, answering phones, waiting on patients, etc.)
