Pfy Team Lead

What We Need
Corpay is currently looking to hire a PFY Team Lead within our Corporate Payments division. This position falls under our Corpay Payables line of business and is located in Brentwood, TN. In this role, the Pay for You Team Lead is the primary client services contact responsible for supporting account inquiries, escalations, client satisfaction and sustaining client growth. This position is responsible for assisting with all aspects of a Pay for You payment and client relationships to ensure satisfaction and effective use of products and services to support portfolio retention. Team Leads will work directly with internal & external customers to provide day to day account support and problem resolution through inbound emails and outbound phone calls.
How We Work
As a PFY Team lead, you will be expected to work in a Hybrid environment. Corpay will set you up for success by providing:

• Assigned workspace in Brentwood, TN office
• Company-issued equipment
• Formal, hands-on training
• Monthly home internet stipend

Role Responsibilities
The responsibilities of the role will include:

• The ability to react quickly and decisively to resolve customer issues in a professional manner.
• Ability to work calmly in a fast-paced team environment; manage special projects without compromising other responsibilities.
• Responsive to email (Cases); utilize available tools to track appointments and manage priorities.
• In-depth knowledge of products, services and systems; ability to proactively train and recommend best practices to customers.
• Effectively interact with internal departments to support customer base.
• Maintaining detailed account information in the contact management software.
• Meeting minimum productivity requirements in regards to department goals and standard operating procedures.
• Performing other duties as assigned.
• Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job.

Qualifications & Skills

• Minimum High School Diploma Associate or Bachelor’s degree is preferable; or equivalent combination of education and experience that is required for the specific job level.
• Successful Corpay/Comdata experience, preferred ability to be coached, initiative, desire to be successful and strive for a career path within Corpay.
• Excellent level of personal organization.
• Demonstrated, strong interpersonal skills, analytical skills, attention to detail, follow-up skills.
• Excellent communication skills, both verbal and written in order to properly communicate our product offerings and functionality.
• Superior customer service skills are required, with the ability to react quickly and decisively to resolve customer issues in a professional manner.
• Highly responsive to calls and emails; utilize available tools to track and manage priorities.
• In-depth knowledge of products, services and systems; ability to proactively recommend best practices to clients.
• Proficient phone and computer skills, strong written communication skills.
• Ability to make outbound calls, and work with the other internal departments.

Benefits & Perks

• Medical, Dental & Vision benefits available the 1st month after hire
• Automatic enrollment into our 401k plan (subject to eligibility requirements)
• Virtual fitness classes offered company-wide
• Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time
• Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
• Philanthropic support with both local and national organizations
• Fun culture with company-wide contests and prizes

Equal Opportunity/Affirmative Action Employer
Corpay is an Equal Opportunity Employer. Corpay provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.
For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEO and Pay Transparency
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Internet reimbursement, Health insurance, Dental insurance, 401(k), Paid time off, Vision insurance, Employee discount