Core Objectives:
- Executes workflow initiatives in a teamwork environment focusing on bottlenecks that affect time constraints and goal completion deadlines, under the direction of the management team
- Applies policy, the procedure to achieve superior Pet Care for the dogs in our care
- Leads the initiative in providing information in conjunction with sick or injured animals in our care, communicating directly with Managers and peers/teams’ environments
- Provides communication with management regarding challenges and opportunities within the facility (repairs, setbacks, offers solutions)
- Obtain and maintain client profiles regarding the information on the health and well-being of their animal, alongside all pertinent information that will elevate the client experience.
- Maximize each client interaction to maintain a level of expertise about services offered with consistency with sales metrics.
- Collaborates to provide ancillary support to the Pet Care staff with narratives to suit client expectations.
- Executes and carries themselves as a representation of the Paw Commons Brand, leaning on the expectation of company policies and standards to provide clear and concise initiatives with interactions with clientele.
Scope of Duties:
- Administration and monitoring of feeding, water, and medication consumption.
- Detailed communication regarding injuries and sickness in animals, initiation, and assisting in the coordination of care in a matter of urgency.
- Provides support to the management staff about training and cultivation of new staff members.
- Communicating outcomes/dog stay information based upon the “Bad words better replacements” philosophy when engaging with customers at check-in and check-out.
- Vigorous cleaning, and dog handling capabilities for daycare supervision & regards all safety measures and policies
- Cash handling reconciliation ad tracking of locations tip allocations
- Reserving appointment times initiated by clients or the reservations team
- Answering phone calls, coordinating updates for clients and resolving client concerns
- Provides forward communication to dog owners regarding setbacks with health concerns and injuries in a matter of urgency
- Facilitates and records all fine and pertinent details of guest requirements via Paw Loyalty
- Works to maintain the cleanliness of the lobby and adjacent areas
- Proficient in all vaccine requirements, policies, and compliance
Reports to: General manager, Assistant managers
Required Soft Skills:
- Open & effective communicator
- Transparency
- Adaptability
- Flexibility
- Listening
- Appreciation & Encouragement
- Disciplined
- Time Management
- Accountability
- Ability to work and find success through constructive feedback
Required Hard Skills:
- Excellence in customer service and peer service
- Track record for the organization in documentation & execution of objectives
- Proficiency in Microsoft platforms; Outlook, Excel, MS Forms, Teams
- Proficiency in Paw Loyalty
- Mastery of the “Bad words better replacement” policy regarding the expectation in communicating with clientele