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Form of workPersonnel Security Analyst
As a Personnel Security Analyst, you will provide Personnel Security support and resolution of issues of low and medium complexity in a collaborative team office environment. In this role, you will assist the Government in operating a responsive and professional call center to address inquiries from the customer base in a timely manner. You will provide exceptional customer assistance and information to officials within the stakeholder base requiring Personnel Security services. Come join our award-winning organization and work with some of the most talented and brightest minds in the GovCon industry.
Security Clearance:
Secret or ability to obtain Secret eligibility
Responsibilities:
- Validate and process incoming investigation requests through the Personnel Security Investigation Portal (PSIP).
- Process incoming mail and hard copy fingerprint (FP) cards.
- Review e-QIP investigation form (SF-85, SF-85P, and SF-86) submissions to ensure compliance with ISP standards.
- Communicate with applicants to assure form standards are met for submission.
- Provide Customer Support Center (CSC)/help line services to applicants and requesters.
- Perform e-QIP/NBIS Reviews.
- Process case terminations - as investigation requests are identified as no longer required by requester or investigation request exceeds PSI-CoE allowed completion time.
- Submit initial and reinvestigation requests to the Investigation Service Provider (ISP).
- Assure that all required documents are complete and attached to the investigation request at submission.
- Screen investigation requests for derogatory information for the Continuous Evaluation (CE) program.
Minimum Requirements:
- Must have a High School diploma.
- Must have experience using Microsoft Windows based operating system (currently Windows 10) with the Microsoft Office Suite (Word, Excel, PowerPoint, etc.).
- Must have customer service experience.
- Must be able to obtain (or have the ability to obtain) and maintain a Secret security clearance, based on a Tier 3 (T3) level (formerly NACLC) or equivalent investigation.
Recommended:
- Attention to detail – able to pinpoint minute discrepancies with precision.
- Intellectual – able to memorize standards to assure conformance.
- Adaptability – able to relearn and assimilate new processes.
- Strong work ethic – able to work independently and open to constructive feedback.
- Dependable – able to meet performance and quality standards as set.
- Excellent communication skills – must communicate professionally and concisely with applicants and requesters.
- Customer Service experience preferred.
About Xcelerate Solutions:
Founded in 2009 and headquartered in McLean, VA, Xcelerate Solutions (www.xceleratesolutions.com) is one of America's fastest-growing companies. Xcelerate’s culture is defined by our diversified workforce of dynamic and versatile professionals, supported with growth and development opportunities that contribute to individual and company growth. This strong commitment to our employees has been recognized by our inclusion on the Washington Business Journal’s “50 Best Places to Work” list as well as being a “Great Place to Work” certified company with a 4.6 star, and a 99% CEO approval Glassdoor rating. Come find out why Xcelerate Solutions is one of the DC Metro top employers!
Xcelerate Solutions is an Equal Employment Opportunity/Affirmative Action Employer. We evaluate qualified applicants without regard to race, color, national origin, religion, age, equal pay, disability, veteran status, sex, sexual orientation, gender identity, genetic information, or expression of another protected characteristic. As part of this commitment to the full inclusion of all qualified individuals, Xcelerate provides reasonable accommodations if needed because of an applicant's or an employee's disability.
Pay Transparency Notice: Xcelerate Solutions will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
