Personnel Director

JOB TITLE:    Director of Personnel                 

SUMMARY:

Gillian’s Wonderland Pier, one of the Jersey Shore’s most popular destinations for 95 years, is seeking a Director of Personnel to take on a prominent role in our company.  The person in this position has an opportunity to influence Wonderland’s success by bringing enthusiasm, commitment, accountability, and leadership to the job every day.  This is a year-round position, but obviously, it has a busy season.  Our Director of Personnel will develop and manage our Team Members, including our ride operators, team leaders, cashiers, and guest service associates.  That means hiring, overseeing orientation and training, incident reporting, and day-to-day management and supervision to ensure that every Team Member is ready and able to deliver a superior experience to our guests.

Duties and Responsibilities:

Management and Supervision

·         Plan the weekly and daily staffing schedule for ride operations, cashiers, guest services, and Team Leaders

·         Manage and supervise the operations team during business hours, including opening and closing procedures, and proper maintenance of all attraction areas.

·         Ensure strict adherence to all safety protocols and procedures.

·         Review time clock data daily for accuracy.

·         Recruit and participate in hiring of new Team Members.

Training and Development

·         Actively promote, supervise, and teach superior Team Member engagement with our guests.

·         Consistently deliver positive reinforcement of Team Member behaviors that create a superior guest experience,  Team Member development and employee retention.

·         Develop and implement creative orientation techniques to improve Team Members’ knowledge about the amusement park, their role as a Team Member, and their responsibilities.  

Leadership

·         Communicate effectively, and offer constructive suggestions or initiatives, to Executive Management.

·         Provide consistent leadership by example, a positive attitude and an unwavering commitment to excellence.

·         Review and maintain all incident reports to ensure reporting in a timely manner to Executive Management.

Knowledge, Skills and Abilities:

The Director of Personnel must be fluent in all aspects of operations management with knowledge of wage and hour regulations, team member management and daily operational duties.  This position must possess excellent communication skills, as well as managing all operation managers, supervisors and frontline team members.

·         Supervises:  Team Leaders, Ride Operations Team Members, Guest Services and Cashiers

·         Uniform Dress Code:  Professional attire, logo staff shirt, khaki shorts/pants.  No jeans or sneakers.

Equal Opportunity Employment

Gillian’s Wonderland Pier is committed to a policy of equal opportunity of race, color, sex, religion, national origin, age, disability, pregnancy, sexual orientation, or any other basis protected by law.  We are committed to administering our personal actions in accordance with applicable laws.  This policy applies to all employment decisions including hiring, promotion, discipline, discharge, or other employment decisions.