JOB DESCRIPTION
Job Overview
The Personal Training Director (PTD) is the business leader of the department. He/she creates and supports team culture to drive operational excellence and deliver a superior member experience. Personal Training Director are goal oriented, results driven, eager to interact with members, and excited to develop and manage a team of high performing talent. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department.
Business Leader:
- Business management of the trainers including monthly PDMs, monthly projections, PT calendar management, lead and client communication, and oversight of trainers delivering complimentary services
- Conduct timely and relevant business management meetings to support trainer development
- Accountability of team’s business deliverables by setting targets, following up, providing feedback and support for progress
- Collaborate with Membership Advisors for PT Sales take overs
- Assume Manager On Duty responsibilities in the absence of the GM/AGM
Operational Management:
- Lead the operational and sales components of New Hire Onboarding
- PT business and sales coaching
- Utilize scheduling tool to create floor schedule and manage the team’s ability to deliver service on the floor
- Generate PT Sales leads, schedule lead generation activities, and support trainer development to build a successful business
- Set goals in support of in club special events, and execute the proper follow up post event
- Produce and host monthly PT department forum
- Implement and execute all operational SOPs including administrative duties associated with client outreach and staff accountabilities.
- Support trainers through financial planning as it relates to the compensation plan
KPI Management
- Achieve monthly and annual department financial goals
- Proactively address business trends in fitness assessment conversions, client attrition and client training frequency
- Performance management of all trainers and coaches
Client Relationship Management
- Communication with potential leads and all clients
- Client coverage and sharing across all tiers
- Management of all client pipelines, inclusive of new members
- Clearly outline the pipeline responsibilities in partnership with the second Manager on staff (where applicable), and with the oversight of PT senior leadership.
- Scheduling of new member assessments, inclusive of Tier X Assessments where offered
Leader of Team Culture
- Collaborate with all departments of the club to achieve interdepartmental synergy
- Manage optimal staffing targets to meet the needs of the business, which includes the interview and hiring process
- Behavior and performance management of trainers in order to maintain a high-quality team to uphold the brand standards and expectations of their role.
- Establish and maintain friendliness and service standards for trainers in their interactions with members and club staff.
- Identify, collaborate, and align on key talent to advance trainer careers (MIT, Tier X, MIs)
QUALIFICATIONS
Position Requirements
- Demonstrate the ability to drive financial performance
- Exhibits sales skills with a specific focus on attracting new clients and retention
- Strong business acumen
- Ability to create a positive team culture with adherence to brand standards
- Demonstrates leadership capability
- Possess collaborative social skills and strong desire to interact with members, clients, and staff
- Ability to manage high volume of inbound communication and react in a timely manner
- Ability to create team accountability through structured timelines, action plans, and required documentation
- Strong technical skills
- Ability to hire, train and direct staff who match the brand
- Strong active listening skills
- Excellent written and oral communication skills
- Enthusiastic and passionate about the fitness industry
Preferred Qualifications
- Demonstrated ability for successful team leadership
- Exercise Science or Sports Management Degree preferred. Current national certification, CPR/AED, First Aid.
Job Type: Full-time
Pay: $4,264.87 - $5,136.19 per month
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
- On call
Supplemental pay types:
- Bonus opportunities
- Commission pay
Work Location: In person