Personal Shopper (Store #43, Kapolei)

The Sullivan Family of Companies (SFOC) is locally owned and operated and has been doing business in Hawai`i for over 70+ years. We are a group of related, but independently operated businesses including Foodland, Sack 'N Save, Food Pantry Markets, The Coffee Bean & Tea Leaf Hawaii, Hotel Gift Shops and more. The SFOC is strongly committed to sharing our passion for extraordinary service, unmatched quality, and innovation, and delivering exceptional food and shopping experiences to inspire our community.

Foodland is looking for Personal Shoppers to join our Guest Services team.

This is an hourly position, and we offer a comprehensive benefits package (specifics vary based on position and classification).

We are looking for individuals who have strong customer service focused skills, are excellent communicators, highly motivated, detail oriented, positive, outgoing, and organized. Personal Shoppers provides superior customer service to all customers who visit Foodland and acts as a liaison between the store, shopping center and the surrounding community.

Duties and Responsibilities includes but not limited to the following:

• Have a full understanding of the Foodland-To-You service and execute outreach to bring in customers
• Responsible for picking customers’ orders with 100% accuracy and select products that are the best quality (produce, meat, seafood, canned goods etc.)
• Picking the order using a zebra device
• Work with other in-store departments to fulfill orders
• Calling customers regarding order for substitutes or out of stocks with excellent customer service
• Review, validate, ringing and true-up (charge customer online), bagging and closing out orders
• Complete any necessary add-on’s or refunds to customers order on the POS and on the webform
• Delivers orders that are accurate and on time to customers by curbside pickup or home delivery while providing excellent customer service
• Complete instore duties as assigned and/or directed by store management as needed during any downtime

Education:

• High school education or equivalent, or combination of education / experience preferred

Experience/Skills:

• prior retail customer service experience preferred
• prior cash handling experience preferred
• prior delivery driving experience preferred
• familiarity operating an iPhone

Other requirements:

• must be 21 years of age or older
• must be able to drive and have a valid driver’s license with a clean abstract
• must be able to pass qualifications for Hui
• must pass math test and cashier training after hire
• must be able to deliver orders to customer by curbside pick up
• must be able to complete grocery deliveries
• must be able to lift, maneuver, and/or carry 25 – 50 lbs., at, above and below waist level
• must be able to successfully operate company systems and machines used for ordering, navigation, and transportation
• must be able to work weekends, evenings and holidays (open availability required for full-time positions)
• must have valid TB clearance
• To apply, attach your resume to this posting.

We're sorry that we will not be able to respond to all submissions. Qualified candidates will be contacted.

With a commitment to diversity and inclusion, all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, gender identity, sexual orientation, national origin, protected veteran status, disability status, marital status, genetic information, or any other characteristic protected by federal, state or local laws.

Job Type: Part-time

Pay: From $16.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift
• Evening shift
• Morning shift
• Night shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Application Question(s):

• Please provide a list of available times for each day noted below. Evening and weekend availability is highly desired and candidates with open availability, 7-days per week, will be contacted for next steps in the recruitment process:

• Monday:
• Tuesday:
• Wednesday:
• Thursday:
• Friday:
• Saturday:
• Sunday:

Education:

• High school or equivalent (Preferred)

Experience:

• retail customer service: 1 year (Preferred)
• cash handling: 1 year (Preferred)
• Personal Shopper: 1 year (Preferred)
• Delivery driver: 1 year (Preferred)

License/Certification:

• TB Clearance (Preferred)
• Driver's License w/clean abstract (Preferred)

Work Location: In person