Personal Shopper Full-Time

At SpartanNash, we deliver the ingredients for a better life through customer-focused innovation. We do this for our supply chain customers and U.S. military commissaries, retail store guests and, most importantly, our Associates. In fact, we see a day when each will say, "I can't live without them."
Our SpartanNash family of Associates is 17,500 strong, ranging from bakery managers to order selectors; from IT developers to vice presidents of finance; from HR Business Partners to export specialists. Each of them plays an integral role in SpartanNash's People First culture, Operational Excellence and Insights that Drive Solutions. Ready to contribute to the success of our food solutions company? Apply now!
Location:
1163 U.S. 31 North - Petoskey, Michigan 49770
Job Description:
Position Summary:
This role is responsible to support the picking, packing, and shipping of the eCommerce operation. Assist in fulfillment of all grocery orders, ensuring that orders are picked and shipped within the customer expected lead times.
Here's what you'll do:

• Follow eCommerce process for receiving customer's online grocery orders and efficiently fulfilling orders.
• Review customer comments/special instructions, as applicable, to ensure product selected matched customer's requests; follow up on issues as necessary (i.e., product substitutions, etc.)
• Properly handle all items in a customer's order to ensure the highest quality, specifically perishables and delicate items, during selection of items and packing of products to minimize damage and to ensure customer satisfaction
• Scan order products, confirm products priced by the pound (i.e., produce, deli, and meat/seafood) and substituted items
• Report customer issues, shorts, overages, damages to leadership immediately
• Responsible to provide focused and effective customer service. Implement the Company service program(s) and model high standards of service to achieve positive customer satisfaction
• Stocking merchandise throughout the Micro-Fulfillment Center
• Stage completed orders in proper temperature-controlled locations
• Load completed orders according to the correct delivery route in a safe manner
• Additional responsibilities may be assigned as needed

Here's what you'll need:

• High School Diploma or GED (Preferred)
• One year - retail, warehouse or other related experience preferred.
• Good written and verbal communication skills.
• Good organization, prioritization, and problem-solving skills.
• Ability to develop knowledge of products and micro-fulfillment center layout for efficient picking procedures.
• Ability to complete daily workload with limited supervision

Physical Requirements:
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
May be required to lift and/or move up to 30 pounds frequently, and up to 50 pounds occasionally. The associate is required to stand and walk for extended periods of time and may bend, stoop, twist and turn frequently. While performing the duties of this position, the employee is subject to a typical retail store environment (varied temperatures) and is exposed to outside weather conditions. The noise level in the work environment is usually low to moderate. Travel requirements vary by assignment.
As part of our People First culture, SpartanNash is proud to offer a robust and competitive Total Rewards benefits package.
SpartanNash is an Equal Opportunity Employer, including disability and veteran, that celebrates diversity and believes employing a diverse workforce is key to our success. We are committed to providing equal employment opportunities to all individuals.
We are not able to sponsor work visas for this position.
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