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SalaryPosition Summary
The Personal Banker provides exceptional customer service, conducts account transactions, and sells bank products. This position is a blend of both the teller and customer service functions. The incumbent performs branch operations, opens new accounts, and processes account maintenance transactions. The Personal Banker builds mutually beneficial and long-term customer relationships by providing a positive customer experience.
Essential Functions
- Develop rapport and build lasting relationships with customers through friendly conversation and active listening.
- Meet customers' needs by conducting accurate needs assessments, providing information on products and services, informing customers on how to conduct their banking business, and delivering customer service that meets established quality standards.
- Process customer transactions such as deposits, withdrawals, transfers, and payments, accurately and efficiently.
- Count, organize, and safeguard cash and other negotiable bank items.
- Meet sales goals by describing the benefits of and suggesting appropriate products and services that meet customers' needs.
- Cross sell products and services by determining customer needs, referring customers to appropriate business partners, and following up to ensure contact has been made.
- Assist customers with inquiries and solve problems in a professional and courteous manner.
- Conduct daily branch operations such as proving cash draw and branch vault, scanning teller work, and filing paperwork.
- Open new accounts ensuring all documentation is accurate.
- Comply with all established policies and procedures.
- Maintain technical and professional knowledge by attending educational workshops and training, reviewing bank policies and procedures, keeping informed of updates and upgrades to products and services, and staying informed of any legal, policy, and procedural changes relating to retail banking.
Job Requirements and Qualifications
- Job requires strict attention to details and thoroughness in the completion of job duties.
- Job requires developing constructive and cooperative relationships with others.
- Job requires thorough analysis of information and use of logic to form workable solutions to problems.
- Job requires the use of computers for various applications.
- Job requires honesty, integrity, and ethical behavior.
- Job requires travel to multiple branches within Bank's footprint.
Education and Experience
- High school diploma or equivalent.
- One year experience as a teller or customer service representative in the financial services industry.
- Six months experience selling bank or retail products or services.
Knowledge, Skills, and Abilities
- Knowledge of principles and practices to ascertain and assess customer needs, meet quality standards of customer service, and evaluate customer satisfaction.
- Proficient computer skills in a Microsoft Windows environment including proficiency in Word and Excel.
- Strong oral and written communication skills.
- Ability to understand new information and apply it to current and future job functions, problem solving, and decision making.
- Ability to collaborate and relate well to all kinds of people, build appropriate rapport and constructive, effective relationships, and use tact and diplomacy to handle situations comfortably.
- Ability to give full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages. Ability to apply concepts of basic algebra.
- Ability to apply critical thinking to identify the strengths and weaknesses of alternative solutions or approaches to problems.
- Ability to speak and write clearly in order to effectively convey information so that others understand and as appropriate for the needs of the audience.
- Ability to apply common sense understanding to carry out written and oral instructions.
- Ability to deal with problems involving several concrete variables in standardized situations.
Physical Requirements
- Ability to stand for long periods of time up to 75% of work hours.
- Ability to lift up to 25 lbs. occasionally and less than 10% of work hours.
- Ability to use hands to grasp, handle, or feel.
- Ability to use computer keyboard and system to enter data and process information.
- Ability to talk, hear, and see.
- Ability to use telephone to communicate with others.
- Ability to use office equipment such as teller scanner, personal computer, telephone, mobile devise, copier, etc.
Working Conditions
- Moderate sound as in business office with office machines, computers, and people traffic.
- Open floor work environment.
All qualified applicants will receive consideration for employment without regard to race, color, age, religion, gender, sexual orientation, gender identity, national origin, protected veteran status or disability.
This job description is not an employment agreement or contract, implied or otherwise. Unity Bank maintains "at will" employment.
This document describes the position currently available. It is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, efforts, duties, responsibilities or working conditions associated with it. Unity Bank reserves the right to modify duties or job descriptions at any time. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time. Individuals may perform other duties as assigned, including work in other functional areas to cover absences or relief, to equalize peak work periods or otherwise balance the workload.
Unity Bank is committed to the principles of equal employment opportunity and prohibits discrimination in hiring, promotion and terms and conditions of employment on the basis of race, creed, color, national origin/nationality, ancestry, religion/religious practices or observances, age, sex, gender identity or expression, affectional or sexual orientation, marital status, civil union status, domestic partnership status, disability or perceived disability, atypical hereditary cellular or blood trait, genetic information, and status as a veteran or disabled veteran of, or liability for service in, the Armed Forces of the United States.
Unity Bank commits to making reasonable accommodation to the known physical or mental limitations of qualified individuals with disabilities and qualified disabled veteransprovided the individual is able to perform the essential functions of the job, unless such accommodation would impose an undue hardship upon Unity Bank. A qualified employee or job applicant with a disability may request a reasonable accommodation by contacting Unity Bank's human resources department.
