Permit Agent

Permit Agent

Dept: Business Operations Supervisor: Christine Plaisted Direct Reports (#): 0
(Co-Owner)

FLSA Location: Tyler / Remote Job Description
Classification/Reason: Last Revised: 01/2024
Non-Exempt (Hourly)

Overview:
The Permit Agent is dedicated to delivering precise permit services for oversized, overweight, and super loads with swift turnaround times for the trucking and transportation sectors in Canada and the US. Responsibilities involve prioritizing optimal travel routes, acquiring essential size / weight permits, and promptly delivering them to clients. With a focus on customer service, the role entails effective communication of permit status and details to Mercury clients. Furthermore, the position involves the submission, download, and communication of permit statuses for each client, embodying our commitment to exceptional customer service.

Essential Responsibilities:

● Facilitate the acquisition of permits for oversized truck loads within the US and
Canada

● Maintain proactive communication with customers regarding permit status
● Handle high volumes of phone and email inquiries
● Efficiently process client orders
● Conduct meticulous data entry tasks
● Demonstrate precision and attention to detail
● Gather pertinent information and determine routes required for permits by conducting thorough research and compiling essential information to identify optimal routes required for obtaining permits across various states in the US and Canada.

● Initiate and manage the timely submission, download, and delivery of permits to clients

● Process payments for requested permits, ensuring accuracy in financial transactions and compliance with established payment procedures.

● Continuously monitor email communications to promptly address any delays in permit processing, taking proactive measures to expedite approvals and keep clients informed

Required Knowledge, Skills, and Abilities:

● Excellent customer service skills with the ability to respond promptly to customer needs and requests

● Minimum of 2+ years previous customer service experience
● Proficiency in various computer applications and software, with the ability to quickly learn and adapt to changes within computer applications relevant to the role
● Strong ability to perform mathematical calculations accurately and efficiently
● Ability to read and interpret maps for navigating routes in the US and Canada
● Strong problem-solving skills
● Ability to work independently, demonstrating self-motivation and initiative in tasks
● Strong time management and effective prioritization of tasks and meeting deadlines

● Ability to maintaining focus and attention to detail while balancing multiple tasks
● Excellent written and verbal communication skills
● Strong attention to detail, ensuring accuracy and precision in all aspects of the role
● Strong data entry skills with a focus on precision
● 10-key touch experience preferred
● Ability to process payments across both US and Canada platforms, adhering to established procedures
● High School diploma is required

Location & Commitments:

● Full-time, Regular Staff
● Location: Remote
● Core Business Hours (M-F), plus overtime evenings and weekends (as needed)
● Candidate must be a resident of the Tyler, Texas area or within a one-hour drive
● Initial training will be held onsite in Tyler, TX for 2 months; position will be remote following training

Essential Physical & Mental Requirements:
Please List Frequency after each (N=Never, O=Occasionally, C=Constantly)

PHYSICAL ACTIVITIES

Remaining in a stationary position, often C Reaching: Extending hand(s) and arm(s) in any N standing or sitting for prolonged periods. direction.

Communicating with others to exchange C Repeating motions that may include the wrists, C information. hands and/or fingers.

Assessing the accuracy, neatness and C Seeing and analyzing colors on print and on O thoroughness of the work assigned. screen.

Ascending or descending ladders, stairs, N Kneeling: bending the legs at the knee to come to N scaffolding, ramps, poles and the like. a rest on knee or knees.

Crouching: Bending the body downward and N Crawling: Moving about on hands and knees or N forward by bending leg(s) and spine. hands and feet.

Standing: Particularly for a sustained period of N Stooping: Bending body downward and forward N time. by bending the spine at the waist.

Moving self in different positions to accomplish N Walking: Moving about on foot to accomplish N tasks in various environments including tight and tasks, particularly for long distances or moving confined spaces. from work site to another.

Hearing differences between a wide variety of O Adjusting or moving objects up to 10 pounds in all N tones, volumes and pitches. directions.

Operating motor vehicles or heavy equipment. N Pulling: using upper extremities to exert force in N order to draw, haul, or tug objects in a sustained motion.

Operating machinery and/or power tools. N Pushing: Using upper extremities to press against N something with steady force in order to thrust forward, downward, or outward.

Balancing: Maintaining body equilibrium to N Seeing and perceiving at a distance of: prevent falling; walking, standing, or crouching on narrow, slippery, or erratically moving ● 10 ft. surfaces.

Mentally focusing on highly detailed information Ability to look at a screen for a continuous: for a continuous:

● 8 or more hours per day
● 8 or more hours per day

ENVIRONMENTAL CONDITIONS

Small and/or enclosed spaces. N High temperatures. N

Outdoor elements such as precipitation and N Noisy environments. O wind.

Hazardous conditions (electrical): N Poor ventilation. N

Low temperatures. N No adverse environmental conditions expected. N

PHYSICAL DEMANDS

Sedentary work that primarily involves C Light work that includes moving objects up to 20 N sitting/standing. pounds.

Medium work that includes moving objects up to N Heavy work that includes moving objects up to N
50 pounds. 100 pounds or more.

Acknowledgement:

I have received, reviewed, and fully understand the job description for the Permit Agent position. I further understand that I am responsible for the satisfactory performance of the essential functions described therein, under any and all conditions as described. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Employee Name: ___________________________________ Date: __________

Employee Signature : ___________________________________

Job Type: Full-time

Pay: $15.00 - $20.00 per hour

Expected hours: 40 – 45 per week

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Overtime

Work setting:

• Office
• Remote

Work Location: Remote