Permanent Supportive Housing Case Manager

WHO WE ARE

The Road Home has been a leader in the fight to end homelessness for 100 years (1923-2023) . We provide low-barrier emergency shelters, supportive services, and housing-first-minded rental assistance that helps individuals and families step out of homelessness and back into the community. We are seeking compassionate and empathetic individuals who are interested in making a difference in the lives of others and their community.

JOB SUMMARY

The Permanent Supportive Housing (PSH) Case Manager will provide trauma-informed, guest-driven case management services to individuals who are moving out of homelessness to help them achieve long-term stable housing. The services provided include connecting them with resources in the community that will aid in their transition into housing. The Permanent SupportiveCase Manager will work with other agency teams to identify common barriers faced by individuals we serve and help with establishing strategies and procedures for addressing needs on an agency-wide scale.

*Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions so please still apply.

Positions Available

1

Position Status

Full-Time

Location

Palmer Court

Reports to
Permanent Supportive Housing Supervisor

Shift

Monday - Friday, 40 hours

Grade/Starting Salary

Grade 6, $18.90/hour

FLSA Status

Non-Exempt

EEO Class

Administrative Support Worker

Put "Housing First"

You Will

• Provide outreach services to program participants in their homes, emergency shelter, and other locations.
• Assist guests in identifying barriers and connect them with appropriate resources in the community.
• Strong belief in the Housing First model.
• The ability to engage and encourage housing conversations with guests.

Work with a Case Load

You Will

• Assisting our diverse population of guests on your set caseload to establish goals.
• Assist tenant in obtaining employment and or working on applying for Social Security benefits.
• Focus on housing and strengths-based practices to meet the unique needs of each tenant.
• Assess children’s needs to make appropriate community referrals and liaise with schools as needed for supportive services
• Daily collaboration with all departments to promote a healthy team environment.
• Seeking out, engaging, and networking with community partners to find housing options and additional resources.
• Attended weekly team meetings and contribute to case conferencing conversations.
• Keep accurate records, case management notes, and statistical data as required and participate in special projects as needed.

Resource Collaboration

You Will

• Provide direct, trauma-informed case management services to guests, including outreach, ongoing assessments, goal setting, creative problem solving, using a network of community resources.
• Collaborate with the crisis clinician and others to find ways to support individuals with mental and behavioral health barriers.
• Ability to accept direction and constructive feedback from Supervisor.

Promoting Best Practice

You must:

• Be willing to demonstrate an awareness of and desire to understand the diverse populations we serve.
• Contribute to the Agency's commitment to enhancing awareness and appreciation of diverse ethnic and cultural heritages.
• Have a willingness to understand that housing first, harm reduction, low barrier access to resources is best practice and essential to our mission at The Road Home.

Other duties as assigned

*Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

Requirements

Education and Experience

• Experience working or volunteering with diverse and vulnerable populations.
• Lived, work or volunteer experience preferred, or a degree in a related field.

Skills and Requirements

• Fluency in the Spanish language is preferred
• Strong interpersonal skills and ability to work with diverse populations.
• Willing to be a proactive member of a team.
• Strong belief of the housing first model.
• Able to communicate effectively and handle difficult situations with professionalism, compassion and from a Trauma Informed Care perspective.
• Ability to work independently and use sound judgment within the Trauma Informed framework to make decisions.
• Ability to accept direction from Supervisor.
• Excellent organizational skills and strong computer skills.
• Self-starter and self-directed.
• Driving on a daily basis required.
• Must have a clean driving record and be insurable by our agency insurance carrier.
• Must pass a pre-employment background check and drug screen.

Physical and Equipment Requirements

• Ability to lift 25 pounds.
• Ability to stand and/or walk for at least an hour at a time.
• Ability and willingness to drive an agency vehicle.

*Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Benefits

The Road Home is a 501c3 non-profit social services agency whose mission is to help people step out of homelessness and back into our community.

Come be part of the solution.

We have a robust, reasonably priced, and inclusive benefits plan for full and part-time employees (25-40 hours/week)

• Health Care Plan (Medical, Dental & Vision)
• HSA, FSA, HRA (We reimburse part of your deductible!)
• Retirement Plan (403B with TRH contribution and match)
• FREE Life Insurance for employees
• Paid Time Off (Vacation, Sick & 12 Public Holidays)
• One Floating Holiday Per Year
• Free Short Term & Long-Term Disability
• Employee Assistance Program
• Free Training & Development
• Tuition Assistance for a wide variety of classes!
  

The Road Home is an Equal Opportunity Employer

The Road Home will be requiring all employees to be vaccinated against COVID-19.Diversity, Equity, and Inclusion (DEI) is essential to The Road Home’s mission of helping people experiencing homelessness move back into housing. We know that having a more diverse team makes our organization stronger and leads to better experiences and outcomes for the people in our programs.