Address
Form of work- Respond to customers and NEST Team members to address customer or application (e.g., email) issues
- Perform services to support the NASA data center and service operations.
- Loads printers and plotters with correct paper; adjusting controls for forms, thickness, tension, printing density, and location; and unloading hard copy
- Checks labels and mounting and dismounting designated tape reels or disks on specified units or drives
- Sets controls which regulate operation of the equipment;
- Observes panel lights for warnings and error indications and taking appropriate action;
- Examines tapes, cards, or other material for creases, tears or other defects that could cause processing problems.
- Work with the NASA Enterprise Service Desk and NEST Team members to understand any issues issue and help reach a resolution.
- Perform duties based on existing, documented procedures.
- Use the NASA ServiceNow system to track issues and document resolutions.
- Resolve common operating problems and may serve as an assistant operator working under supervision or performing a portion of a more senior operator's work.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
