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Form of workJob Description
Job Description:
This position is responsible for the logistical management of IT equipment under the direction of the center NEST Logistics Manager. In this logistics position, the candidate will be responsible for the timely and accurate management of IT equipment that directly supports computer operations on the NASA End-user Services & Technologies (NEST) program. Examples of such equipment will include laptops, desktops, peripherals, and all other IT equipment that is orderable on the approved NASA catalog. The timeliness and accuracy referred to in this description is key to successful execution of this position and necessary for continued employment. This position will require the ability to unpack, pick up, and carry packages and materials up to 40lbs.
Primary Responsibilities:
• Properly update all assigned tickets accurately and in a timely manner to meet contract requirements is a requirement for continuing employment.
• Physically unpacking and packing equipment for receipt and disposal processes.
• Support the preparation and imaging of new computer hardware.
• Sanitization of returned equipment to be reutilized or properly disposed.
• Ensure the timely and accurate transactional updates in CostPoint, as directed, and within ServiceNow.
• Controlling variances in the inventory system of record, etc., as directed by the center Logistics Manager.
• Accurately and efficiently entering received hardware within ServiceNow and CostPoint.
• Ensuring all Service Level Agreements are met to meet the requirements of the Program.
• Shuttle equipment between onsite buildings, if required.
• Adherence to all NEST Logistics policies and procedures.
Minimum Qualifications:
• High School diploma.
• Valid drivers license.
• Experience providing IT support in a large organization.
• ServiceNow and CostPoint experience is highly desired.
• Attention to detail is a must.
• Self-motivation is a must.
• Ability to work efficiently with accuracy and meet demanding timelines is a must for successfully executing the requirements for this position.
• Ability to maintain a basic security clearance.
