- Serve as part of the service and operation team. Meeting individuals "where they are at" and providing non-judgmental, non-coercive services, and resources to individuals.
- Provide a safe and supportive environment for those experiencing homelessness. Ensure overall safety of clients and environment.
- Develop positive professional relationships with clients to facilitate care.
- Provide milieu support; this may include escorting guests from and to intake and returning to shelter.
- Respond to emergencies and crisis situations according to appropriate policy
- Ensure basic needs are addressed (i.e., food, temporary housing, transportation, clothing, etc.)
- Provide outreach, education, case management, advocacy, referral services to Boston residents with a particular focus on high-risk clients.
- Facilitate linkage to housing team/providers and to other recovery support and substance use-related services, including low-threshold programs.
- May provide consultation, education, training, and support to program staff in their work with participants.
- Safely dispense harm reduction supplies.
- Assist with the general work of the department and operations.
- Work in a cooperative, collegial style with all other organizational personnel.
- Collect and enter data into ETO/HMIS.
- Demonstrates knowledge of trauma informed care.
- Maintain confidentiality and standards of ethical practice.
- Must work at least 1 shift per week.
- Performs other duties as required.
Minimum Qualifications
- A.D. OR BA/BS required, OR equivalent work and/or life experience may substitute. LADC or CADC preferred.
- Knowledge in substance use disorder or harm reduction preferred
- Minimum 2 years in community outreach/case management activities required.
- Demonstrated cultural competence with diverse ethnic, cultural, and socio-economic groups.
- Knowledge of Boston community social service organizations, the courts and government agencies required.
- PC skills preferred.
- Ability to work as a team.
- Good communication skills, both verbally and in writing.
- Bilingual Spanish fluency preferred.
- Must hold a valid Driver's License
Additional Information
A Criminal Offenders Records Information request must be completed for this position. However, a record is not an automatic bar to employment but is reviewed in relation to the job applied for., This position requires direct client/patient contact and as a result of such direct contact, certain immunizations will be recommended and/or required prior to commencement of employment duties., Any position that requires an advanced degree will be subject to education verification, This is a grant funded position, The Boston Public Health Commission is an EEO Employer and all applicants meeting the minimum requirements are eligible to apply