People Ops & Programs Manager

ClassDojo's goal is to accelerate humanity's progress, by giving every child on Earth an education they love.
We started by building a network that connects teachers, children, and families. ClassDojo's flagship app is the #1 communication app connecting K-8 teachers, children, and families, globally. They use it to share what's happening throughout the day through photos, videos, messages, and activities. It is actively used at an unprecedented scale: in over 95% of US schools, reaching ~51 million children in ~180 countries, with a team of just ~200 people [1]). We are now beginning to use this network to give kids the best learning experiences in the world, far beyond those a standard school can provide.
We hire for talent density. Our team comprises the most talented, entrepreneurial, and innovative teammates from around the world, with experience in education and large scale consumer internet companies, including Instagram, Netflix, Dropbox, Stripe, Uber, Y Combinator, and more. We're building a company where the most talented people want to work. We believe you'll do the best work of your life here-and you'll pioneer the future of education, too..
What you'll do:
As a People Ops & Programs Manager, you will play a pivotal role in building and growing the championship team that will enable us to achieve our ambitious mission here at ClassDojo. You'll leverage your HR compliance expertise and stellar project management skills to develop people-focused policies, programs, and procedures ensuring we are compliant with relevant laws and regulations. Your responsibilities will include:

• Compliance: Leading regular internal HR compliance audits to identify areas of improvement and implementing HR policies and procedures that comply with relevant laws and regulations
• Contingent Workforce: Leading ClassDojo's contingent workforce management program including day-to-day contractor management and process optimization
• Project Management: Leading project management of key talent management programs such as onboarding, performance management, and engagement surveys
• Process Optimization: Identifying opportunities to streamline HR processes and drive operational efficiency, leveraging automation and self service to optimize HR workflows
• Team Member Resources: Overseeing AI service desk, documentation of HR processes, and knowledge base articles

You will be a match if:

• You have 5+ years experience in HR with knowledge of operations and compliance
• You have experience conducting HR compliance audits and implementing HR policies and procedures that comply with relevant laws and regulations
• You have experience leading and managing an international contingent workforce
• You have strong project management skills, with the ability to lead and manage multiple projects simultaneously and navigate around ambiguities autonomously
• You are passionate about process improvement, efficiency, and effectiveness
• You have excellent analytical skills, with the ability to interpret HR data and metrics to drive insights and make data-driven decisions

• You thrive on the strategic and tactical work, and enjoy being hands-on

You might be a good match if:

• You have experience in high-growth, tech start-up environments
• You have 2+ years HR consulting experience

Bonus:
[1] Some more context:
- ClassDojo's $125m Series D (Forbes) and Sam's note about it .
- ClassDojo is one of Y Combinator's Top 100 companies
- ClassDojo's Second Act Comes with First Profits (TechCrunch) and Sam's note about it .
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. In accordance with the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. We are happy to accommodate any disabilities or special needs. We are a distributed company, so we hire regardless of location, as long as you are willing to have significant hours overlap with one of the Americas time zones.