People Operations Manager

ABOUT CAST.ERA

At CAST.ERA, we are a dynamic team of inventive minds committed to advancing AI-based solutions in cloud computing, edge technology, and wireless communication. Our mission is to optimize data and media services, shaping the future landscape. Headquartered in Arlington, Virginia, we receive strong support from SK Telecom, a global leader in mobile and internet technology, and Sinclair Broadcast Group.

CAST.ERA's dedicated team, in collaboration with SK Telecom's cutting-edge technology and development team, is driving transformative changes in the US for hybrid cloud and broadcast media services.

ABOUT THE ROLE:

We are seeking a skilled People Operations Manager who can build the company’s human resources and business administration functions in a dynamic environment.

In this pivotal role, you will report to the Chief Operating Officer and serve as a thought-partner and leader in scaling up CAST.ERA’s workforce during an exciting growth period. Additionally, process creation and risk mitigation throughout the business’ operations responsibilities (like, procurement, invoicing, facilities management, & administration) allow for creativity through structure.

The ideal candidate is a initiative-taker with a high EQ, and capacity to build and lead the various HR components to support a growing staff of software engineers. Talent acquisition prowess and/or experience in technical recruiting would be an asset to this position, along with expertise in performance management programs, employee relations, and employee experience and culture building. Excellent interpersonal skills, a deep understanding of HR best practices, and the ability to drive initiatives that foster a positive and inclusive work environment would be markers of a successful person in this position.

If you are enthusiastic about driving HR excellence and have a proven history of successfully building and leading HR operations, we encourage you to explore this exciting opportunity that offers tremendous growth for the right person. Here is what you will be doing:

Human Resources:

• Develop and implement recruitment strategies to attract top talent via multiple channels, like passive searches or agency recruitment.
• Lead the hiring process, including job postings, screening candidates, conducting interviews, and extending job offers.
• Collaborate with hiring managers to identify staffing needs and ensure timely fulfillment of positions.
• Enhance onboarding programs to facilitate new employees' integration into the organization.
• Manage the offboarding process, including exit interviews and documentation, to ensure a smooth transition for departing employees.
• Serve as a primary point of contact for employee inquiries, concerns, and grievances. Mediate and facilitate conversations to resolve conflict as needed.
• Implement initiatives to promote employee engagement, satisfaction, and retention.
• Create and administer performance management programs, including goal setting, performance evaluations, and feedback mechanisms.
• Provide coaching and support to managers and employees to enhance performance and professional development.
• Ensure compliance with all relevant labor laws, regulations, and company policies. Maintain Employee Handbook and accompanying policies as necessary to reflect best practices and legal requirements.
• Maintain accurate employee records, including personnel files, benefits enrollment, and payroll information.
• Manage employee benefits programs, including health insurance, retirement plans, and other rewards. Communicate updates and changes to employees, and recommend enhancements based on best practices and experience.

Business Administration

• Manage purchase order process & tracking with Finance Team. Support ordering and procurement of technical equipment.
• Develop and manage HR and operations budget.
• Oversee contract review and tracking for applicable vendors and staffing agencies as needed.
• Serve as point person for facilities management, which includes but is not limited to: space improvements, safety equipment maintenance, supplies, service calls, office access, and security.
• Support team-building activities and office events.

WHO WE’RE LOOKING FOR:

• Bachelor’s degree in human resources, business administration, or a related field.
• 5+ years proven experience in human resources management.
• In-depth knowledge of HR principles, practices, and regulations.
• 3+ years of business administration or office management experience.
• Ability to handle confidential information with discretion and professionalism.
• Excellent critical thinking skills and the ability to manage complex challenges.
• Effective communication skills, both verbal and written, with a customer-focused approach.
• Proficient in working autonomously, navigating uncertainty, and fostering collaboration in a dynamic and fast-paced environment.
• Technical recruiting and start-up experience highly preferred.
• HR certification (e.g., SHRM-CP, PHR) preferred.

Please Note: Applicants must be legally authorized to work in the United States without visa or sponsorship now or in the future, and must be within reasonable commuting distance of our Arlington, VA headquarters.

OUR IDEAL CANDIDATE IS:

• Entrepreneurial: Agile, flexible, and demonstrates strategic thinking, operational understanding, and logical judgment. Makes the most of opportunities and available resources. Exhibits propensity for continuous improvement and the ability to overcome and learn from setbacks. Adapts personal focus to team priorities. Displays a genuine curiosity & desire for perpetual learning.
• Results-Oriented: Focuses on delivering results with a high energy level and appropriate sense of urgency. Effectively utilizes agile working patterns and tools to manage multiple projects at a time and deliver solutions efficiently.
• Thinks Critically: Approaches problem-solving by balancing data with reason and experience. Critically assesses data accuracy and pertinence before moving to action. Approaches complex problems and ambiguous questions confidently with a process-oriented mindset. Embraces the “trial-and-error” approach to make and influence informed business decisions.
• Collaborative Communicator: Expresses ideas and effectively brings clarity to ideas through both written and verbal communications. Displays active listening skills and adapts communication style to the audience.
• Accountable: Owns and keeps commitments. Enforces operational rigor and discipline to set & maintain high performance standards. Self-starter in a dynamic environment.

COMPENSATION & BENEFITS:

The compensation range is competitive and commensurate with lived and professional experience. CAST.ERA will support your personal and professional growth by providing access to:

• Hybrid work schedule & remote work flexibility.
• 401(k) matching dollar-for-dollar up to 3%, and then 50% match up to 5%. Elective deferrals begin upon hire.
• Employer-subsidized medical, dental, and vision care plans.
• Employer-paid life insurance, short-term & long-term disability coverage, and parental leave.
• Flexible Spending Accounts (FSA, DCA, HSA, Commuter plans).
• 12 paid company holidays.
• Flexible paid vacation based on years of service.
• Employee wellness & incentive programs.
• On-site fitness facilities at company HQ.

CAST.ERA is committed to maintaining an inclusive work environment that celebrates the diversity of thought, background & culture. These values and our passion for innovation are equally critical to building the foundation that enables our success.

CAST.ERA is proud to be an equal opportunity employer. All aspects of our personnel processes are based solely on a person’s merit and qualifications, professional competence, performance & business needs. We do not discriminate against any employee or applicant based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other characteristic protected by federal, state, and local laws. It is the shared responsibility of every employee to adhere to these principles.

Job Type: Full-time

Pay: $100,000.00 - $130,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Retirement plan
• Vision insurance

Schedule:

• Monday to Friday

Work Location: Hybrid remote in Arlington, VA 22209