People Generalist

Best Egg is the leading financial confidence platform that provides flexible solutions to real-life challenges for people with limited savings. We leverage real-time customer insights and data science to connect more people with the right products for their financial needs. Our offers include a growing suite of products such as personal loans, a credit card, and flexible rent, which are complemented by a suite of financial health tools to help customers make smart financial decisions and stay on track, so they can be money confident no matter what life throws at them.
Our culture and values inspire our employees and customers to embrace Best Egg. We are committed to championing a culture of inclusiveness and diversity of thought, and we focus on providing a safe, flexible, and collaborative work environment. Our employees are encouraged to engage in creative problem solving, and we promote opportunities for growth and enrichment across the organization.
If you are inspired by inspiring others, Best Egg is the place for you.
Best Egg promotes diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we will grow.
The People Generalist joins Best Egg's Human Capital Department with a mission of making work better for Best Egg employees and supporting the business objectives of the company. Creative problem solving and customer centric ideas are central to how this team operates.
You will join a People & Talent Strategy team of smart, dedicated, and fun co-workers and contribute your strong knowledge of employee relations, people management best practices, HR processes, laws and compliance to the growth of the company. This role is expected to act as a business partner to the call center side of the business partnering with managers to build out new programs that support the performance, development and culture of our non-exempt, customer facing agent side in addition to shared day to day responsibilities across the business with our People Generalist team.
In order to be successful in this role, you should have prior experience in a People Operations or Human Resources dedicated role in the functions of benefits, compensation, record keeping, short term disability leave FMLA, issue resolution, performance management and compliance. Ideally you have significant experience with non-exempt employee relations and management partnership in the areas of corrective action, role definition, hourly workforce planning, incentive program design and remote work.
What you will spend most of your time doing:

• Performs routine tasks required to administer and execute human resource programs including but not limited to compensation, benefits, and leave; disciplinary matters; disputes and investigations; employee engagement; occupational health and safety.
• Handles employment-related inquiries from applicants, employees, and supervisors, referring complex and/or sensitive matters to the appropriate staff.
• Independently makes decisions utilizing the highest level of discretion, application of best practices and embodying a people first culture that is inclusive.
• Interfaces with external and internal attorneys to support decisions made in the areas of accommodations, leaves, corrective action, and other areas of employment regulation.
• Maintains compliance with federal, state, and local employment laws and regulations, and recommended best practices; reviews policies and practices to maintain compliance.
• Maintains knowledge of trends, best practices, regulatory changes, and new technologies in human resources, talent management, and employment law.
• Interacts with benefits and compensation vendors, uses several web-based tools and systems to maintain accurate data records and represent the needs of our employees to our vendor services.
• Responds to internal requests for sensitive employer information in a timely manner maintaining highest level of confidentiality.
• Supports Talent Acquisition team to maintain employer compliance by consulting on matters regarding job descriptions, job titles, job tiering, employment offer letters, background checks, new employee onboarding and documentation.
• Becomes an HRIS expert and performs routine and ad-hoc reporting as requested. Participates in scoping & rolling out new HRIS technologies.
• Creates process documentation and guides to support accuracy and best practices.
• Partner with Operations management team to support performance management and corrective action tracking.
• Partner with People Experience team to understand the changing needs of our employees with the goal of designing programs that work for our employees, managers and the business.
• Contributes to the growth and optimization of the Human Capital team by researching, communicating new ideas to increase optimization and efficiency, implementing solutions and working as a team.

What we are looking for:

• Bachelor's Degree or relevant work experience. Master's degree focused in Human Resources, SHRM Certification, or HRCI Certification highly desired.
• Minimum 5 years' experience in a dedicated Human Resources administration or generalist role.
• Expertise navigating and addressing employee feedback from company platforms.
• Experience administrating employee benefits including managing health insurance, retirement accounts, paid time off, parental leave and FMLA in a company of 500+ persons.
• Strong communication skills to coach managers, work with team members and maintain highest level of confidentiality and de-escalation techniques as needed.
• Strong knowledge of employment types, work visas and work authorization including EAD, OPT, H1-B, Green Card.
• Experience with non-exempt employment practices, workforce design, incentive programs.
• Ability to coach team and people managers to give performance feedback, address issues, make decisions, motivate people toward success.
• Intermediate level skillset in Excel, ability to learn and quickly master HRIS systems.
• Ability to respond quickly, follow up diligently, apply urgency and prioritize effectively.
• Adapts quickly and embraces change, thrives in a fast moving and ad-hoc environment.
• Embraces our DE&I mission and is excited to create a diverse and inclusive culture at Best Egg.

$78,000 - $105,000 a year
Our Brand:
At Best Egg, we believe money should be accessible so people can reach their goals, live a fuller life, and feel pride in knowing they have taken control of their finances. For those who need extra money to achieve the progress they seek in life, Best Egg is the modern solution-minded finance provider that mixes decades of banking experience with smart technology and deep customer insight to create products designed for today's borrower, so that people can establish a smoother financial path. The egg symbolizes protection and a fresh start.
Employee Benefits
Best Egg offers many additional benefits for our employees, including (but not limited to):
• Pre-tax and post-tax retirement savings plans with a competitive company matching
program
• Generous paid time-off plans including vacation, personal/sick time, paid short--
term and long-term disability leaves, paid parental leave, and paid company
holidays
• Multiple health care plans to choose from, including dental and vision options
• Flexible Spending Plans for Health Care, Dependent Care, and Health
Reimbursement Accounts
• Company-paid benefits such as life insurance, wellness platforms, employee
assistance programs, and Health Advocate programs
• Other great discounted benefits include identity theft protection, pet insurance,
fitness center reimbursements, and many more!
#LI-REMOTE
In compliance with the CCPA, Best Egg is fully committed to handling the personal information and data of employees and job applications responsibly with respect and due care. Review our CCPA Employee Policy here