Pega Administrator

At HTC Global Services our consultants have access to a comprehensive benefits package. Benefits can include Paid-Time-Off, Paid Holidays, 401K matching, Life and Accidental Death Insurance, Short & Long Term Disability Insurance, and a variety of other perks.

Position Description:

We are seeking an experienced Pega Administrator and Operations Lead to join our team. The ideal candidate will have a strong background in Pega administration, operations, and project management, and will be responsible for overseeing the day-to-day operations of our Pega platform. This individual will play a critical role in ensuring the platform's performance, stability, and availability, and will be responsible for leading technical projects and initiatives aimed at improving the platform.

Skills Required:

• Oversee the day-to-day operations of the Pega platform, ensuring its performance, stability, and availability.
• Lead technical projects aimed at improving the platform's performance and reliability.
• Implement and manage Pega upgrades to ensure the platform is up-to-date.
• Monitor and maintain the security of the Pega platform, ensuring compliance with security standards.
• Collaborate with other IT teams to ensure seamless integration with other systems and platforms.
• Provide technical support to internal teams and users, resolving any issues that arise.
• Develop and implement processes and procedures to improve platform performance and reliability.
• Manage and motivate a team of Pega administrators and developers, providing mentorship and guidance as needed.
• Serve as the primary point of contact for all Pega-related issues and inquiries, providing timely and effective resolution.
• A minimum of 5 years of experience in Pega administration and operations.
• Strong experience with Pega PRPC, Pega Rules, Pega Workflow, Pega Decisioning, and Pega case management.
• Strong project management skills and experience leading technical projects.
• Strong knowledge of SQL Server and WebSphere deployments.
• Excellent problem-solving and analytical skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.

Experience Required:

• Technical expertise: A deep understanding of Pega Platform architecture, databases, servers, and network configurations is essential for a Pega administrator.
• Problem-solving skills: Pega administrators need to be able to identify and troubleshoot technical issues quickly and effectively.
• Communication skills: A Pega administrator must be able to communicate technical information to both technical and non-technical stakeholders, including developers, business users, and senior management.
• Project management skills: Pega administrators need to be able to plan and execute projects, such as software upgrades, migrations, and new deployments.
• Business process management: A good understanding of business processes and how they can be automated using Pega Platform is important for a Pega administrator.
• Security: Pega administrators should be knowledgeable about security protocols and best practices for protecting sensitive information in the Pega Platform.
• Scripting: Familiarity with scripting languages such as Java, JavaScript, and SQL can be helpful for Pega administrators as they may need to write custom scripts to automate tasks.
• Continuous learning: The Pega Platform is constantly evolving, so Pega administrators need to stay up to date with new features and releases.

Education Required:

• Bachelor's degree in Computer Science, Information Technology or a related field.