Peaks Resort & Spa Retail Associate

Job Summary:
The Spa Retail Associate is responsible for the sale and service of all retail products to guests. They are responsible for maintaining the retail area of the spa in a clean and orderly manner. The Retail Associate should be knowledgeable of the features and benefits of all retail offerings, product sales and promotions. They must understand how to effectively recommend products to meet the needs of our guests.
Duties and Responsibilities:

• Be on time for shift.
• Properly open and close retail area each day according to Standard Operating Procedures.
• Acknowledge and greet everyone who enters and leaves the retail area.
• Actively promote and provide detailed descriptions of retail products, sales and special promotions.
• Assist guests with appropriate retail selections.
• Handle product inquiries and returns professionally and courteously, ensuring complete guest satisfaction.
• Utilize Spa Retail sales system with skill and proficiency.
• Maintain Retail Bank.
• Regularly crosscheck physical inventory with computer inventory to manage/avoid shrinkage and to ensure appropriate inventories are available.
• Regularly create and change product displays to promote various products, seasons and holidays.
• Actively promote the spa, treatments, services, sessions and retail, as well as programs, promotions and/or discounts available.
• Handle guests' questions and concerns professionally and courteously.
• Provide accurate, appropriate and immediate responses to all requests by guests.
• Maintain a clean; safe, fully stocked and well organized work area.
• Ability to work without direct supervision and remain at assigned post for extended periods of time.
• Maintain a positive attitude and contribute toward a quality work environment.
• Regularly attend, participate in and support training and staff meetings for the spa.
• Assist in all areas of spa operation as requested by management.

Position Requirements:

• Ability to be efficient and productive in a fast paced environment.
• Must be detail and multi-task oriented.

• Must have enthusiasm and possess excellent customer service skills.
• Must possess basic math and money handling skills.
• Enjoy working with people and possess a friendly and outgoing personality.
• Excellent communication, listening and computer skills.
• Must be a team player

Education and Experience Requirements:

• Previous retail experience desired, though not necessary

*Note* All duties and requirements stated above are essential job functions. This job description in no way states or implies that these are the only duties to be performed by the staff occupying this position. Staff members may be required to perform other job related duties by their supervisor.
The pay rate for this position is $18.50/hr.
FTYR Benefits include Group Health (Medical, Dental, Vision, Life & AD&D), 401(K) Match, Flexible Spending, Paid Time Off, Mix of Vacation Time/Sick Time
Benefits include ski pass, dependent passes (for full time commitment), discounted lift tickets, lift tickets at other CO resorts, discounted employee shuttles and discounted meals and lodging and ski school discounts