Pct, Resource Team

• Position: Patient Care Technician Resource Team
• Location: Evanston Hospital
• Full Time/Part Time: Pre Diem
• Hours: Days, Evening, nights available, weekend rotation; must be able to work 48 hours per 6 week schedule
• Required Travel: Evanston and Skokie Hospitals

A Brief Overview:
The Patient Care Technician's (PCT) works under the supervision of the Registered Nurse (RN) to deliver direct patient care, assists with the implementation of the patient specific plan of care and other activities which are essential to unit functioning. The PCT will provide a level of care to patients / families as defined and demonstrated by:
Minimal need for direction for routine care,
Competency in unit and departmental skills,
Appropriate age-specific care for the patient population on the unit.
What you will do:

• Knowledge and application of NorthShore policies and procedures that apply to job and area of responsibility.
• Knowledge and demonstration of NorthShore customer service standards.
• Knowledge of the federal, state and local laws that apply to job's area of responsibility.
• Ongoing growth and development from participation in events such as workshops, in-service programs and departmental meeting.
• Provides care based on physical, psychological, educational, and related criteria, appropriate to the age and type of the patients/customer served in their area. (For employees with regular clinical contact with patients)
• Infant Care: Safe environment for infants
• Child Care (up to age 13): Safe environment, parental involvement, non-threatening and, concrete communications
• Adolescent Care (Ages 13-17): Communication skills appropriate to psychosocial development of adolescents
• Adult (Ages 18-50): Communication skills appropriate to psychosocial development of adults
• Geriatric Care: Skin care, mobility assistance, communication skills for any hearing or visual impairments
• Obtains report on patients from RN
• Appropriately responds to the immediate needs of the patient
• Documents per protocol in the Electronic Medical Record promptly and accurately
• Assists in the admission, transfer, and discharge of patients
• Activities of Daily Living (ADL), AM and PM care, assisting patients at the appropriate level of dependence.
• Maintains patient confidentiality in accordance with HIPPA regulations
• Makes and documents hourly or more frequent rounds on patients for safety, comfort, and meeting patients' needs/requests.
• Reports promptly to RN any change in patient's condition.
• Obtains and documents vital signs and weights according to established unit protocol, MD orders or RN's direction.
• Maintains a safe environment using safety measures, e.g. identification bands, two acceptable patient identifiers, side rails, fall precautions, proper monitoring of restraints.
• Participates with RN in prioritizing and planning patient care.
• Positions, lifts, transfers, and ambulates patients as directed by the RN.
• Provides preventative skin care, recognizes developing skin problems, and proactively communicates information to RN.
• Collects specimens: Urine (including sterile specimen from indwelling catheter), stool, and sputum.
• Observes wound, dressing and IV sites and reports changes, i.e. increased redness, drainage, etc. to RN.
• Applies/removes TED hose and SCDs.
• Performs blood glucose monitoring via finger stick.
• Maintains and reinforces oxygen/respiratory therapy.
• Discontinues PRN adaptor.
• Applies and removes soft (cloth) restraints as directed by RN.
• Administers non-medicated enema.
• Provides routine colostomy/ileostomy care.
• Utilizes aseptic/sterile technique to provide wound care and dressing application according to plan of care.
• Foley catheter insertion/care.
• Performs 12-lead EKG according to established protocol.
• Places patients on telemetry/programs central monitor as per unit protocol.
• Discontinues indwelling urinary catheter.
• Orients patient/family to environment as appropriate e.g. call light use, bed controls
• Provides patient education regarding valuables and reduction of loss
• Prepares appropriate equipment for transfer with patient.
• Transports patient to hospital exit as appropriate.
• Assists with transfer of patients to internal departments as appropriate.
• Insures patient rooms are tidy, organized, removes unnecessary equipment and linen.
• Assures that call light is within patient's reach at all times.
• Maintains a clean, safe environment; removes clutter and equipment from hallways.
• Prepares items for Central Supply pick-up according to procedure.
• Cleans blood/body fluid spills with appropriate disinfectant and notifies Environmental services for further cleaning.
• Restocks patient rooms with necessary items/equipment.
• Follows procedure for linen disposal.
• Adheres to proper infection control standards and hand washing techniques to avoid cross contamination.
• Follows all electrical and fire hazard regulations.
• Follows all safety precautions to prevent injury to patients, co-workers, and self.
• Performs other duties as assigned under the direct supervision of an RN.
• Communicates frequently and consistently with RN regarding patient's status, activities and work completed.
• Cooperates with others and demonstrates enthusiasm to promote team functioning.
• Recognizes and provides needed assistance to coworkers.
• Co-operates with co-workers and responds positively to direction and supervision.
• Demonstrates willingness and takes initiative to assist in a variety of situations.
• Demonstrates flexibility by accepting various work assignments as requested.
• Demonstrates empathy, caring, and compassion when talking with and caring for patients.
• Meets Corporate attendance standards.
• Attends mandatory meetings.
• Completes mandatory competency requirements and submits paperwork on time/meets deadlines.
• Meets unit and department staffing needs.
• Responds to customer complaints in a positive manner, resolves issues when possible.
• Reports patient complaints/concerns to RN.
• Presents approachable friendly demeanor in workplace that promotes positive work environment; e.g. smile, eye contact.
• Maintains neat and professional appearance.
• Minimizes error potential and takes steps to correct safety hazards, i.e., side rails, spills, faulty equipment.
• Uses good body mechanic principles to insure employee and patient safety.
• Maintains standard and additional infection control precautions when caring for patients.
• Supports unit activities, quality improvement, and patient satisfaction goals.
• Offers and seeks assistance to and from co-workers
• Participates in formal and informal education programs related to responsibilities and to further self identified learning needs

What you will need:
Current BLS/CPR certification required (for the Healthcare Provider).
Nursing Assistant Certification by the State of Illinois and in good standing on the IDPH healthcare worker registry. Nursing assistants who have not completed an approved certified nursing assistant training program, hired prior to Jan 1, 2009, will be grandfathered into the PCT role.
or Student Nurse who has completed first Med/Surge clinical
or Medical Assistant Certification
or EMT-B / Paramedic Training
Endeavor Health is a fully integrated healthcare delivery system committed to providing access to quality, vibrant, community-connected care, serving an area of more than 4.2 million residents across six northeast Illinois counties. Our more than 25,000 team members and more than 6,000 physicians aim to deliver transformative patient experiences and expert care close to home across more than 300 ambulatory locations and eight acute care hospitals - Edward (Naperville), Elmhurst, Evanston, Glenbrook (Glenview), Highland Park, Northwest Community (Arlington Heights) Skokie and Swedish (Chicago) - all recognized as Magnet hospitals for nursing excellence. For more information, visit www.endeavorhealth.org.
When you work for Endeavor Health, you will be part of an organization that encourages its employees to achieve career goals and maximize their professional potential.
Please explore our website (www.endeavorhealth.org) to better understand how Endeavor Health delivers on its mission to "help everyone in our communities be their best".
Endeavor Health is committed to working with and providing reasonable accommodation to individuals with disabilities. Please refer to the main career page for more information.
Diversity, equity and inclusion is at the core of who we are; being there for our patients and each other with compassion, respect and empathy. We believe that our strength resides in our differences and in connecting our best to provide community-connected healthcare for all.
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