Pc Support Technician

Company Description
Link Solutions, Inc. delivers reliable and effective Information Technology services to government clients in support of critical mission needs. Delivering a broad range of Infrastructure Operations, Application Development, Cybersecurity, Virtualization, Cloud and Mobility services.
If you're looking for a technology company that values innovation, with a vision toward the future of the technology landscape, look no further than Link Solutions! Link is quality and compliance-focused, under our guiding philosophy "Mission First, Customer Always".
We are ISO 9001:2008, ISO 20000-1:2018, ISO 27001:2013 certified and appraised for CMMI ML3 for Services and Development.
Job Description
Link Solutions is seeking a PC Support Technician to join our team at Fort Leavenworth, KC.

• Must be a US Citizen
• Non-remote (relocation incentive available)

The PC Systems Specialist will support the Training Management Directorate at the US Army Combined Arms Center (150+ end-user devices, MS Windows Desktops, and Video/Teleconference centers). The Specialist will provide a variety of computer hardware and software services to end users for the operation and use of computer hardware and software and related peripherals, and provide individual and coordinated group training on various computer software topics.
Job Responsibilities:

• Supports a variety of Information Systems projects, such as new system installations for a department.
• Installs, set up or relocates, configures, troubleshoots, and supports PC/server hardware and software; installs and configures software upgrades; configures and performs tuning of operating systems to enhance PC performance; installs and configures network interfaces and Internet connections; diagnoses network cable and configuration problems.
• Installs and maintains specialized software, including performing setup functions, developing associated file structures, report formats, and input forms, ensuring file security, performing data entry to populate associated databases, and documenting procedures.
• Coordinate support with the local Network Enterprise Center.
• Services support tickets for Training Management Directorate (TMD) users.
• Implement and design an organization-wide set of standards for the implementation of future and existing information systems.
• Responds to user inquiries and requests and provides technical assistance on PC systems, related hardware and software, and standard applications; provides help desk information and support; determines the cause of the problem; offers temporary solutions if the problem cannot be resolved within an appropriate timeframe.
• Provide on-call support outside of core work hours for unscheduled events or scheduled service interruptions.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.
Qualifications

• US Citizen
• Must possess or be able to obtain and maintain a T3 security clearance.
• IAT Level II Certification (CompTIA Security+ CE, CySA+, equivalent or higher).
• Windows workstation systems administration training.
• Have and maintain CE certificate in MS Server 2016, Server 2019, Windows 10, or Microsoft Modern Desktop

Preferred:

• Associate's Degree or High School Diploma with two (2+) years of Tech School training in an Information Technology related field.
• Ability to organize, prioritize, and meet deadlines.
• Capable of conveying complex information in a simplistic manner.
• Problem solver and troubleshooter who thrives in resolving complex problems.
• Excellent communication skills (written and oral) and interpersonal skills.
• Strong self-starter requiring minimal supervision.

Additional Information
Link Solutions Inc. offers a competitive compensation and benefits package to include paid holidays, paid time off, medical, dental, vision, company-paid long and short-term disability, life insurance, referral bonuses, relocation reimbursement incentive, certification reimbursement program, retirement, and more.
Link Solutions, Inc. is an EOE. AA/M/F/D/V. We participate in the E-Verify Employment Verification Program. All your information will be kept confidential according to EEO guidelines.