Address
Form of workOverview
This position is responsible for maintaining GC Services/Intelogix PC Systems, including installations, modifications, and repairs to personal computer hardware and software systems by performing the following duties.
Responsibilities
• Install, maintain, and support a variety of PC systems, peripheral devices and associated infrastructure
• Support of mobile devices
• Perform hardware diagnostics and execute or coordinate repairs in a timely fashion to ensure customer satisfaction
• Provide second level support for all hardware and software escalations from the Help Desk
• Maintain vendor relationship for contact/troubleshooting purposes serving as a liaison with third-party support and PC equipment vendors
• Use discretionary judgment in planning, scheduling and executing computer equipment installations, imaging, upgrades and replacement projects
• Effectively translate user requests, business needs and technical specifications into formal written documentation
• Review, prioritize, and work trouble tickets within trouble ticket system, with a high sense of urgency
• Provide off-hours support (on a rotating basis) to include nights and/or weekends
• Travel up to 25% to meet the needs of the business (to include overnight travel)
• Maintain concentration and focus in order to meet performance goals
Qualifications
Education:
• Associate in computer science or PC related certification preferred
• A+ Certification - preferred
• Microsoft Certified Systems Engineer (MCSE) - preferred
• Microsoft Office Suite Certification (MOS) - preferred
Experience:
• 5 or more years of PC Support related experience. Experience leading complex and/or large-scale desktop hardware/software related projects
• Experience in supporting virtual solutions; VDI, RDP, RDSH, DaaS or Cloud Virtual Desktops
o Specific experience with Azure Virtual Desktop and AWS Workspace preferred
• Experience in Microsoft O365 Enterprise Licenses and Teams Collaboration preferred
• Experience in End User Experience, Application Performance Monitoring of both premise and Cloud solution is preferred
Computer Experience:
• Must have knowledge of commonly used concepts, practices, and procedures for the PC/LAN (Local Area Network) Support Department
• Knowledge of networking principles, cabling, and TCPIP (Transmission Control Protocol/Internet Protocol) protocol
• Strong working knowledge of Microsoft Operating Systems and Microsoft Office products
Skills & Abilities:
• Ability to effectively and professionally communicate and collaborate with all levels of the organization and peers to reach common goals
• Must successfully pass background investigation and drug screen according to company policy
• Must produce a high level of contribution to the team environment and meet performance standards
• Must have and be able to maintain a strong customer service focus
• Must be able to handle crisis situations calmly and effectively
• Must be able for travel, including some overnights and weekends
• Ability to effectively and professionally communicate and collaborate with all levels of the organization and peers to reach common goals
• Must be able to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
• Must be able to write detailed reports and correspondence
• Must possess a strong ability to reason quickly and be able to shift attention to priority situations as necessary; must be able to reason with other technical staff to assist in the problem resolution process
• Relies on experience, judgment, and decision making skills to plan and accomplish goals and has the confidence to state opinion even when the majority disagrees
• A wide degree of creativity and latitude is expected
• Will be required at times to work a flexible schedule that provides needed coverage for customer service levels and/or time-sensitive projects
• Ability to use common hand tools, testing instruments and specialized tools associated with hardware installation, maintenance, operation, and repair. Ability to exert moderate physical effort, typically involving a combination of climbing and balancing, stooping, kneeling, crouching, lifting, carrying, pushing and pulling
• Ability to coordinate eyes, hands, feet and limbs in performing movements requiring skill and training, such as operating equipment
• Ability to lift and carry 40 lb. weights such as equipment
• Must be able to position self to maintain computers in tight spaces and perform overhead and under desk work
• Occasionally use a ladder
All job offers are contingent upon completion of drug and background checks.
InteLogix is an equal opportunity employer: M/F/Disabled/Vet
This position is responsible for maintaining GC Services/Intelogix PC Systems, including installations, modifications, and repairs to personal computer hardware and software systems by performing the following duties.
Responsibilities
• Install, maintain, and support a variety of PC systems, peripheral devices and associated infrastructure
• Support of mobile devices
• Perform hardware diagnostics and execute or coordinate repairs in a timely fashion to ensure customer satisfaction
• Provide second level support for all hardware and software escalations from the Help Desk
• Maintain vendor relationship for contact/troubleshooting purposes serving as a liaison with third-party support and PC equipment vendors
• Use discretionary judgment in planning, scheduling and executing computer equipment installations, imaging, upgrades and replacement projects
• Effectively translate user requests, business needs and technical specifications into formal written documentation
• Review, prioritize, and work trouble tickets within trouble ticket system, with a high sense of urgency
• Provide off-hours support (on a rotating basis) to include nights and/or weekends
- Own and resolve the most complex technology issues escalated by senior management in a manner which builds trust while ensuring business continuity
- Leads complex and/or large-scale hardware/software projects
• Travel up to 25% to meet the needs of the business (to include overnight travel)
• Maintain concentration and focus in order to meet performance goals
- Maintain good working relationship with assigned supervisors and coworkers
- Work safely without presenting a threat to self or others
- Perform additional duties as required by management from time to time (i.e. basic review of local Generator(s))
Qualifications
Education:
• Associate in computer science or PC related certification preferred
• A+ Certification - preferred
• Microsoft Certified Systems Engineer (MCSE) - preferred
• Microsoft Office Suite Certification (MOS) - preferred
Experience:
• 5 or more years of PC Support related experience. Experience leading complex and/or large-scale desktop hardware/software related projects
• Experience in supporting virtual solutions; VDI, RDP, RDSH, DaaS or Cloud Virtual Desktops
o Specific experience with Azure Virtual Desktop and AWS Workspace preferred
• Experience in Microsoft O365 Enterprise Licenses and Teams Collaboration preferred
• Experience in End User Experience, Application Performance Monitoring of both premise and Cloud solution is preferred
Computer Experience:
• Must have knowledge of commonly used concepts, practices, and procedures for the PC/LAN (Local Area Network) Support Department
• Knowledge of networking principles, cabling, and TCPIP (Transmission Control Protocol/Internet Protocol) protocol
• Strong working knowledge of Microsoft Operating Systems and Microsoft Office products
Skills & Abilities:
• Ability to effectively and professionally communicate and collaborate with all levels of the organization and peers to reach common goals
• Must successfully pass background investigation and drug screen according to company policy
• Must produce a high level of contribution to the team environment and meet performance standards
• Must have and be able to maintain a strong customer service focus
• Must be able to handle crisis situations calmly and effectively
• Must be able for travel, including some overnights and weekends
• Ability to effectively and professionally communicate and collaborate with all levels of the organization and peers to reach common goals
• Must be able to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
• Must be able to write detailed reports and correspondence
• Must possess a strong ability to reason quickly and be able to shift attention to priority situations as necessary; must be able to reason with other technical staff to assist in the problem resolution process
• Relies on experience, judgment, and decision making skills to plan and accomplish goals and has the confidence to state opinion even when the majority disagrees
• A wide degree of creativity and latitude is expected
• Will be required at times to work a flexible schedule that provides needed coverage for customer service levels and/or time-sensitive projects
• Ability to use common hand tools, testing instruments and specialized tools associated with hardware installation, maintenance, operation, and repair. Ability to exert moderate physical effort, typically involving a combination of climbing and balancing, stooping, kneeling, crouching, lifting, carrying, pushing and pulling
• Ability to coordinate eyes, hands, feet and limbs in performing movements requiring skill and training, such as operating equipment
• Ability to lift and carry 40 lb. weights such as equipment
• Must be able to position self to maintain computers in tight spaces and perform overhead and under desk work
• Occasionally use a ladder
All job offers are contingent upon completion of drug and background checks.
InteLogix is an equal opportunity employer: M/F/Disabled/Vet
