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SalaryJob Description
Grow your IT career at Pomeroy! We're looking for an IT Technician to configure, test and inspect various types of technology in our Hebron, KY location.
This position offers:
- $500 Sign on Bonus for New Associates (payable after 90 days). Terms and conditions apply*
- Full benefits, including health, dental, vision, 401k and generous PTO.
- M-F 8-5 schedule
- Casual work environment
The ideal candidate for this position will have a positive, client-focused attitude, a strong familiarity with standard IT equipment and some previous configuration experience with pc's, laptops and other devices. Previous Point-of-Sale (POS) configuration and CompTIA A+ certification a plus!
General Function
Production environment. Perform configuration, test and inspection of basic end-user microcomputer systems, mobile devices, printers, servers, storage devices, networking equipment, POS, MPOS and related IT products. Limited Quality Assurance (QA) tasks may be performed at this level.
Essential Duties & Responsibilities:
- The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this position.
- Install hardware, software, perform BIOS updates, and asset tagging of basic end-user microcomputer systems, mobile devices, printers, servers, storage devices, POS, MPOS and other technologies
- Apply, upgrade, and downgrade IOS's on networking equipment including switches, routers, AP's, WAAS devices and various other wireless networking devices. Ability to perform basic command line functions on these devices.
- Verify part numbers and quantity of parts per order
- Must be able to follow work instructions and order remarks
- Responsible for creation of accurate quality documents for each configured device
- Ensure proper handling of ESD sensitive products
- Create labels for all assigned work (order #, part #, etc.)
- Responsible for basic troubleshooting of problem devices
- Perform maintenance and basic up-keep of the Integration area
- Keep abreast of new products through independent training and study
Minimum Knowledge, Skills and Abilities:
- Minimum High school diploma or equivalent. College degree in an IT field of study a plus
- CompTIA A+ certification a plus
- 1-2 years of experience
- Positive attitude
- Ability to juggle shifting priorities in a fast-paced environment
- Strong familiarity with standard IT equipment including, pc's, laptops, print devices, servers, storage, mobile and networking devices. Additional certifications in these areas are a plus, Apple iPad and AirWatch experience would be highly beneficial but not required
- Previous Point-of-Sale (POS) configuration experience would be beneficial
- Project coordination and Project Management skills would be beneficial
- Strong familiarity with standard image deployment tools and image deployment methodologies
- Excellent communication skills required, both written and oral
- Read, write and speak English
- Strong MS Office knowledge, skills, and abilities
- Strong customer service skills
- Oracle EBS knowledge a plus
- Ability to stand for the majority of an 8-hour work shift
For over 40 years, Pomeroy has enabled technology that enhances and empowers people in the workplace.
Today we partner with our clients to help them transform from a “one size fits all” delivery model to a personalized human experience that is a differentiator and the key to delivering digital transformation and better business outcomes.
It’s all about delivering an exceptional experience, one that is simple, intuitive and secure – anytime, anyplace and from any device. Our workplace is no longer a physical location or workstation, rather it’s the place where a person can work at any given time with full capacity to do their job productively and effectively.
We deliver that experience by connecting the dots between people and their applications, across a network that is intuitive and automated to where the applications live, today that is in a hybrid IT environment, on premise and in the cloud, with security an integral part of everything we do. We provide managed IT services to support our clients from our locations throughout North America, Latin America and Europe. Our service delivery model combines monitoring, prevention and resolution in an approach that is always aware, proactive and responsive.
Our field engineers support more than 50,000 sites across North America alone and respond to more than 3 million incidents and user requests annually covering 2 million desktops, laptops, smartphones and tablets, servers, printers and other peripherals.
Our expertise connecting the workplace, network and hybrid IT is industry recognized, including Gartner recognition for over 17 years as one of a select few who can deliver agile, quality Managed Workplace Services. And although technology and innovation are key ingredients in our solutions, our people are our greatest asset. Over 3,000 highly motivated and diverse, dedicated to supporting our 700+ clients, from midsize organizations to large, well-known US and global brands, 15 in the Fortune 500.
“The Pomeroy Way” is our guiding principle. It’s a conscious understanding that who we are as individuals and how we choose to interact with others is a direct reflection of who we are as a company and how we will be viewed as an organization. It defines our company and our culture as the place to be, the place to stay and the place to grow.
Today we partner with our clients to help them transform from a “one size fits all” delivery model to a personalized human experience that is a differentiator and the key to delivering digital transformation and better business outcomes.
It’s all about delivering an exceptional experience, one that is simple, intuitive and secure – anytime, anyplace and from any device. Our workplace is no longer a physical location or workstation, rather it’s the place where a person can work at any given time with full capacity to do their job productively and effectively.
We deliver that experience by connecting the dots between people and their applications, across a network that is intuitive and automated to where the applications live, today that is in a hybrid IT environment, on premise and in the cloud, with security an integral part of everything we do. We provide managed IT services to support our clients from our locations throughout North America, Latin America and Europe. Our service delivery model combines monitoring, prevention and resolution in an approach that is always aware, proactive and responsive.
Our field engineers support more than 50,000 sites across North America alone and respond to more than 3 million incidents and user requests annually covering 2 million desktops, laptops, smartphones and tablets, servers, printers and other peripherals.
Our expertise connecting the workplace, network and hybrid IT is industry recognized, including Gartner recognition for over 17 years as one of a select few who can deliver agile, quality Managed Workplace Services. And although technology and innovation are key ingredients in our solutions, our people are our greatest asset. Over 3,000 highly motivated and diverse, dedicated to supporting our 700+ clients, from midsize organizations to large, well-known US and global brands, 15 in the Fortune 500.
“The Pomeroy Way” is our guiding principle. It’s a conscious understanding that who we are as individuals and how we choose to interact with others is a direct reflection of who we are as a company and how we will be viewed as an organization. It defines our company and our culture as the place to be, the place to stay and the place to grow.
