Pbx Operator- At Your Service

Come be part of something big, where you make dream vacations a reality for all that visit the Grove Resort & Water Park, an expansive 106-acre hotel destination located just six miles from Walt Disney World®. The opportunity to grow your career is endless and abundant. We want you to be part of our large family of fun and rewarding experiences.
Join Spire Hospitality in helping create unforgettable guest experiences.
We're redefining hospitality with a focus on People, Passion, and Purpose. Join Us!
At SPIRE, we recognize that creating memorable guest experiences and delivering best-in-class performance for our investment partners begins with the team we have in place.Bringing our People, Purpose, and Passion to life across our portfolio of 30+ properties in 19 states across America.
We know that every member of our team is vital to our ongoing success and has played an important role in achieving the industry-leading results we are known for today. Because we wholeheartedly believe that as a collaborative, focused, productive, and diverse team we go further, we always put people first.
When you join SPIRE, we ensure that you receive the support, tools, and opportunities you need to grow as an individual, and to excel in your hospitality career.
Job Overview:Answer internal and external telephone calls in a friendly and courteous manner, direct calls through the hotel switchboard. Input messages into the system and retrieve them as requested. Actively coordinate communications within the resort including emergency procedures, alarms, life safety, natural disaster, and shuttle van services, acting as a liaison to all appropriate local Emergency Services.
Responsibilities and Duties:

• Promptly answer telephone calls speaking English, greet callers with a positive and clear voice. Listen to ascertain the correct extension. Reading and using a moderately complex computer console, direct calls to appropriate line. Requires sitting in a confined space for long periods of time to continuously perform essential functions.
• Transcribe complete messages and repeat information to verify accuracy. Input and retrieve messages from the computer as requested. Read and verbally recite exact messages for guests. May include recording reservations during special hotel programs.
• Act as liaison between guest and security, guest services or engineering. Provide timely information via paging system and two-way radios to employees in response to emergencies and guest requests such as plumbing problems, airport shuttle service, etc.
• Briefly answer basic inquires, such as time, extension numbers, outlet hours, etc.
• Remain calm and polite especially during emergency situations and/or heavy hotel activity. Listen to details to identify nature of problem and respond appropriately in accordance with established procedures. Initiate emergency response as necessary and legibly document pertinent details. Resolve complications and complaints.
• Notify guests using the message function of the computer of incoming faxes, packages and express mail deliveries.
• File departure registration cards alphabetically error-free.
• Maintain an alert, attentive, calm and reassuring tone of voice.
• Be responsive to guests' requests by communication their needs to appropriate departments in a prompt and courteous manner.
• Other duties and special projects as assigned by the supervisor such as room reservation processing, selected guest service functions.
• Ability to effectively deal with employees and guests, some of whom will require high levels of patience, tact and diplomacy to deescalate anger and collect accurate information.
• Considerable ability to listen effectively and speak English clearly on the telephone in a polite and understandable manner.
• Ability to access and accurately input information using a moderately complex computer system.
• Ability to read the English language to fully comprehend and communicate clearly to all guest messages.
• Ability to sit and continuously perform essential job functions in confined spaces in close proximity to other team members.

Specific Job Knowledge and Skills:
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.
• Considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error.
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and help resolve conflicts.
• Ability to stand and move throughout the front office and continuously perform essential job functions.
• Ability to read, listen and communicate effectively in English, both verbally and in writing.
• Ability to access and accurately input information using a moderately complex computer system.
• Hearing and visual ability to observe and detect signs of emergency situations.
Qualifications:
• Any combination of education and experience equivalent to graduation from high school or any other combination of education, training or experience that provides the required knowledge, skills, and abilities.
• No special licenses required.
• No prior experience required. Prior hospitality experience preferred.
• Additional language ability preferred.
Benefits:
We offer a comprehensive full-time benefits package consisting of medical, dental, vision, pet discount program, identity theft protection, pre-paid legal support, flexible spending accounts, matched 401K, life, critical accident or illness, short- & long-term disability, paid time off, wellness programs, wonderful hotel discounts and much more!
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)