Pbx Operator

PBX Operator Edgewater (Laughlin, NV)

Description:

Summary:  

Assist guests with incoming phone calls, transfers and inquiries regarding facilities and services for Golden Entertainment-owned properties in the Laughlin, NV.

 

Essential Functions and Responsibilities:

• Perform courteous and friendly service to all staff and guests and be able to speak in a pleasant, quiet and understandable tone of voice
• Answer all calls for the Edgewater and Colorado Belle
• Answer all incoming calls quickly, courteously and efficiently. Direct calls to the proper extensions/rooms
• Operate hotel computer system to access information for guests and administration
• Contact hotel administrative team members via beeper system or cellular phone, as needed
• Page guests and/or patrons of the hotel for phone calls and other messages
• Call or radio engineering department for service calls and fill out work orders
• Restrict and un-restrict guest's phone lines
• Process various reports and complete daily check lists
• Execute emergency procedures of the hotel, when necessary
• Assist in keeping the PBX department neat and all equipment in working order
• Update management of any problems, suggestions, or questions regarding department operations
• Refer guests to available hotels in the area when the hotel is sold out
• Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, as they apply to the position
• Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company's guest service culture standards
• Perform other duties as assigned

Requirements:

Qualifications

• Previous experience with guest service, multi-line phone system and room reservations systems is preferred
• Excellent listening and interpersonal skills
• Ability to maintain confidentiality of sensitive information
• Ability to perform basic math
• Type 35 wpm preferred
• General computer skills using Microsoft Office; Word, Excel and Outlook
• Knowledge of reservation procedures, LMS, SDD, Intellidesk and Delphi Systems preferred
• At least 18 years of age
• High school diploma or equivalent preferred
• Ability to effectively communicate in English, both written and verbal
• Obtain and maintain all work cards as required by the company
• Verify right to work in the United States

 

Work Cards

•   None

 

Physical Requirements

• Occasionally push/pull up to 15 lbs.
• Occasionally lift and/or carry up to 25 lbs. at floor, knee, waist, and chest levels
• Occasionally squat, kneel, and communicate via radio
• Frequently bend, reach, twist, sit, and stand, and use of phone
• Constant use of hearing and vision, distinguish between shades of color, and use tools or equipment requiring a high degree of dexterity

 

Work Environment Potential Conditions

•  Indoor

 

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.