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Form of workWhat We Need
FLEETCOR is currently looking to hire a Payment Support Specialist within our CORPAY division. This position falls under our Nvoicepay line of business and is located in Beaverton, OR. In this role, you will be responsible for assisting the payment automation process through daily interaction with new and existing suppliers and customers. The position will take inbound calls and emails on payments, contact details and general questions driving bottom-line results for our customers by maintaining or increasing supplier acceptance of electronic payments and removing work from customer’s accounts payable departments. The Payment Support Specialist role requires exceptional communication and analytical skills. You will report directly to the hiring manager and regularly collaborate with vendors.
How We Work
As a Payment Support Specialist, you will be expected to work in a hybrid environment. FLEETCOR will set you up for success by providing:
- Assigned workspace in Beaverton office and office set up.
- Company-issued equipment
- Formal, hands-on training
- Monthly home internet stipend
The responsibilities of the role will include:
- Supporting suppliers (and customers) through inbound phone calls and emails. Resolving questions and issues to stakeholder satisfaction.
- Entering information received into the database; providing follow-up communication with the supplier defining any additional information or steps required. Communicating procedures and policies by phone and email.
- Maintaining records of vendor and customer accounts- interactions or transactions, recording details of inquiries, complaints, comments, or needed actions.
- Adhering to strict compliance procedures and
- Performing miscellaneous projects and duties as assigned.
- High school education or equivalent required.
- Higher education in business, accounting, or equivalent experience is a plus.
- Minimum of six months of customer service experience (preferably in a call center or software environment).
- Intermediate computer skills, and experience with Microsoft Word, Excel, and Outlook. Knowledge of CRM or ticketing software is preferred.
- Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Understanding written sentences and paragraphs. Ability to speak clearly so others can understand you.
- Administrative — Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records in a database, and other office procedures and terminology.
- Technology— Knowledge of computer hardware and software, including applications and data-driven tools. Ability to learn Nvoicepay’s systems and software. Use of database products, CRM software (Salesforce), ticketing software (Zendesk), fax and phone systems.
- Active Listening and Speaking — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Talking to others to convey information and procedures effectively.
- Service Orientation and Social Perceptiveness — Actively looking for ways to help people while being aware of others' reactions and understanding why they react as they do.
- Critical Thinking and Persuasion— Using logic and reasoning to recognize details of situations, and identify solutions, conclusions or approaches to problems. Persuading others to change their minds or behavior or to try new approaches. The ability to apply general rules to specific problems to produce answers that make sense. The ability to combine pieces of information to form general rules or conclusions (including finding a relationship among seemingly unrelated events).
- Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making.
- Time and Task Management — Managing one's own time and the time of others.
- People and Inclusion — Always striving to drive our business forward by positive and direct communication, collaboration, respect, acceptance and professionalism. Understanding how to give and receive feedback, manage conflict positively and work productively with others to solve problems.
FLEETCOR is a global leader in business payments, laser-focused on developing smarter ways for businesses to pay their expenses. Since 2000, FLEETCOR has developed innovative digital solutions that help businesses better track, manage, and pay their expenses. Today, FLEETCOR is an S&P 500 company with hundreds of thousands of customers using our products in over 100 countries. Companies of all sizes, industries, and geographies rely on our product portfolio to manage spending more quickly, efficiently and securely than ever before. We embrace a culture grounded in five key values: integrity, collaboration, innovation, execution, and people. These values offer you the opportunity to ‘thrive & grow’ through career development, volunteer, community, and wellness initiatives. This allows you to create a balance between professional goals and personal achievement. FLEETCOR is also committed to building and nurturing a culture of diversity, inclusion, equality, and belonging by:
- Welcoming people of different backgrounds, cultures, ethnicities, genders, and sexual orientations;
- Empowering our people to share their experiences and ideas through open forums and individual conversations; and
- Valuing each person’s unique perspectives and individual contributions.
Equal Opportunity/Affirmative Action Employer
FLEETCOR is an Equal Opportunity Employer. FLEETCOR provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department. For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEO and Pay Transparency
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